Business Banking Advisor

Adecco; Northampton; Hybrid; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Hybrid working

Job summary

A Business Banking Advisor sought in Northampton will work on a hybrid basis with a 12-month contract and potential for permanency. The role involves engaging customers, resolving queries, and promoting digital banking solutions to support business objectives.

Full training will be provided; the position requires strong customer service, organisational, and communication skills, along with a team-oriented mindset and policy awareness.

Qualifications

• Customer service experience demonstrating commitment to going the extra mile.
• Strong organisational skills and attention to detail for admin tasks.
• Excellent verbal and written communication skills.
• Ability to work collaboratively within a team to enhance customer experience.
• Ability to understand and adhere to policies and procedures for safety.

Responsibilities

• Customer Engagement: act as first contact for customers and deliver a professional experience.
• Ownership of Queries: take ownership and resolve queries efficiently.
• Understanding Customer Needs: engage to understand needs and present tailored products/services.
• Support Business Objectives: promote digital services and solutions.
• Data Quality Maintenance: maintain high data accuracy and FCA regulatory compliance.

Skills

Customer service

Organisational skills

Communication

Team player

Policy awareness

Job description

Job Title: Business Banking Advisor
Location: Northampton
Start Date: November 2026/January 2027
Pay Rate: 16.00 per hour
Contract Length: 12 Months with a view to move to a permanent role

Hybrid role - not fully remote

Our client is seeking a highly motivated Business Banking Advisor to join their dynamic Business Direct telephony team.

Key Responsibilities:

• Customer Engagement: Serve as the first point of contact for both prospective and existing customers, delivering an outstanding customer experience through a professional, friendly, and personable approach.
• Ownership of Queries: Take ownership of customer queries and requests, ensuring efficient and effective resolutions.
• Understanding Customer Needs: Engage in meaningful conversations to understand customers' needs and introduce tailored products and services that will help them achieve their goals.
• Support Business Objectives: Assist in the team's broader objectives by promoting digital services and solutions.
• Data Quality Maintenance: Uphold high standards of data accuracy and ensure compliance with all policies, procedures, and FCA regulations.

About You:

• Customer Service Experience: Previous experience in customer service with a commitment to going the extra mile.
• Organisational Skills: Strong organisational skills and attention to detail, with the ability to manage administrative tasks efficiently.
• Communication Skills: Excellent verbal and written communication skills.
• Team Player: Demonstrated ability to work collaboratively within a team to enhance customer experience.
• Policy Awareness: Capability to understand and adhere to policies and procedures for customer and organisational safety.

Our Client's Values:

Emphasising a customer-first approach, our client seeks individuals who embody the following behaviours:

• Empathy: Understand and feel what customers feel to make informed decisions.
• Transparency: Communicate openly and honestly, sharing diverse perspectives.
• Continuous Improvement: Challenge the status quo and strive for personal and professional growth.
• Decisiveness: Prioritise impactful actions and deliver outstanding outcomes for customers.

What's on Offer:

• Flexible Working Hours: Full-time role with a rotational shift basis, operational between 8:00 AM - 8:00 PM. Flexibility is essential, with weekend shifts required.
• Comprehensive Training: Enjoy full training for three weeks (Monday to Friday, 9:00 AM - 5:00 PM) to ensure you have all the tools needed to succeed.
• Hybrid Working: Benefit from a hybrid working environment, combining office and home-based working to foster rewarding relationships and collaboration.

If you are eager to enhance your skills, work in a supportive environment, and make a real impact on customers' lives, this is the role for you! Candidates are encouraged to demonstrate how they embody the values and behaviours that resonate with our client's customer-first approach.

Take the next step in your career as a Business Banking Advisor with our client, where your dedication and hard work will be rewarded and celebrated!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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