Business Banking Advisor: Hybrid Role & Training

Alexander Mann Solutions (HK) Limited; Glasgow; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

Full training provided

Job summary

Nationwide is recruiting for a Business Banking Advisor to join the Business Direct telephony team. You will deliver outstanding customer service, identify customer needs, and promote products while maintaining data quality and regulatory compliance.

The role is hybrid and based mainly in Glasgow with training and flexible hours. You’ll work with the team to support customers in using digital services and meet the needs of small business clients, with an emphasis on delivering a tailored,

Qualifications

• Experience in customer service and a passion to deliver excellent customer experience.
• Strong organisational skills and attention to detail, with ability to manage administrative tasks and meet deadlines.
• Excellent verbal and written communication skills.
• Experience working in a team to deliver great customer service.
• Ability to follow policies and procedures to ensure safety and compliance.

Responsibilities

• Serve as first point of contact for customers, delivering outstanding service.
• Identify customer needs and promote suitable products and services.
• Support customers in using digital services and solutions.
• Maintain high data quality and ensure compliance with FCA banking regulations.
• Collaborate with colleagues for problem solving and engagement.

Skills

Customer service

Organisational skills

Communication skills

Team collaboration

Policy compliance

Tools

Microsoft Office

Outlook

Teams

Job description

Nationwide is recruiting for a Business Banking Advisor to join the Business Direct telephony team. You will deliver outstanding customer service, identify customer needs, and promote products while maintaining data quality and regulatory compliance.

The role is hybrid and based mainly in Glasgow with training and flexible hours. You’ll work with the team to support customers in using digital services and meet the needs of small business clients, with an emphasis on delivering a tailored,