Hybrid Banking Customer Service Advisor

Hsbc Global Services Limited; Ledston; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Free parking

Lunch on us

Subsided nursery

25 days holiday incl. bank holidays

Employee discounts

Pension/Healthcare schemes

Hybrid working

Job summary

HSBC is hiring a Customer Service Advisor in the UK. You will handle customer inquiries with care, participate in a 15-week training academy, and work a 35-hour week in a hybrid setup combining Leeds office time with home-based work.

No prior banking experience is required; essential skills include active listening, clear communication, and a customer-centric approach. The role emphasizes empathy, resilience, accountability, and adherence to procedures.

Qualifications

• No banking or customer service experience required.
• Strong listening and communication skills.
• Ability to stay calm, handle queries, and manage priorities.

Skills

Active listening

Effective communication

Customer-centric mindset

Empathy and support

Resilience

Accountability

Following Process

Digital Fluency

Job description

HSBC is hiring a Customer Service Advisor in the UK. You will handle customer inquiries with care, participate in a 15-week training academy, and work a 35-hour week in a hybrid setup combining Leeds office time with home-based work.

No prior banking experience is required; essential skills include active listening, clear communication, and a customer-centric approach. The role emphasizes empathy, resilience, accountability, and adherence to procedures.