Hybrid Banking Customer Advisor

Hsbc Global Services Limited; Birmingham; Híbrido; GBP 23.000 - 28.000; Tempo integral

Benefícios oferecidos por esta vaga

On-site gym

Lunch on us

25 days’ holiday + bank holidays

Employee discounts

Pension/Healthcare

Resumo da vaga

HSBC in Birmingham is seeking a Customer Service Advisor to deliver exceptional service to UK customers. You will handle inquiries, resolve issues, and support customers while representing a world‑leading bank.

The role offers hybrid working, a 35‑hour week, and a starting salary of £25,000 plus two fixed increments of £750 within the first year, along with a broad benefits package and training.

Qualificações

• Active listening: listen carefully, retain key details, understand concerns.

Responsabilidades

• Provide excellent customer service and resolve queries.
• Handle customer calls and maintain composure under pressure.
• Follow procedures and escalate where needed.
• Support customers with product and policy information.

Conhecimentos

Active listening

Effective communication

Customer-centric mindset

Empathy and support

Resilience

Accountability

Following Process

Digital Fluency

Descrição da vaga

HSBC in Birmingham is seeking a Customer Service Advisor to deliver exceptional service to UK customers. You will handle inquiries, resolve issues, and support customers while representing a world‑leading bank.

The role offers hybrid working, a 35‑hour week, and a starting salary of £25,000 plus two fixed increments of £750 within the first year, along with a broad benefits package and training.