Hybrid Banking Support Advisor Launch Your Career

HSBC Group; Chester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading banking institution is seeking a Customer Service Representative in Chester. This hybrid role offers the opportunity to be the first point of contact for customers, providing support and resolving queries regarding digital banking services. The ideal candidate should have strong communication skills, a passion for helping others, and confidence in using digital tools. Benefits include 25 days’ holiday, an annual bonus scheme, and flexible benefits that support well-being. Full training is provided for candidates new to the contact centre environment.

Benefits

Annual bonus scheme

M&S shopping discount

Flexible benefits including pension

On-site gym

Paid volunteering day

Qualifications

• No contact centre experience needed, full training provided.

Responsibilities

• Be the first point of contact for customers via phone.
• Provide support and resolve queries for customers.
• Handle complaints with empathy and ownership.
• Suggest improvements to enhance customer experience.

Skills

Passion for helping people

Strong communication skills

Resilience

Confidence using digital tools

Willingness to learn

Job description

A leading banking institution is seeking a Customer Service Representative in Chester. This hybrid role offers the opportunity to be the first point of contact for customers, providing support and resolving queries regarding digital banking services. The ideal candidate should have strong communication skills, a passion for helping others, and confidence in using digital tools. Benefits include 25 days’ holiday, an annual bonus scheme, and flexible benefits that support well-being. Full training is provided for candidates new to the contact centre environment.