Hybrid Banking Support Advisor

Barclays Bank Plc; Newcastle upon Tyne; Hybrid; GBP 27,000; Full time

Job summary

A leading financial institution in Newcastle upon Tyne is seeking a Customer Service Advisor to provide exceptional support to Retail Banking customers. You will handle inquiries, resolve issues, and ensure a positive customer experience. This role offers a competitive salary of £26,500 and a comprehensive benefits package, including a pension plan and private medical insurance. After training, you'll enjoy the flexibility of hybrid working, allowing you to balance your time between home and the office.

Benefits

Pension plan

Private medical insurance

Life insurance

Income protection

Comprehensive benefits package

Qualifications

• Experience in customer service, retail, or hospitality.
• Ability to handle customer queries through multiple channels.
• Knowledge of compliance and regulatory requirements.

Responsibilities

• Personalise customer interactions through various communication channels.
• Provide exceptional service and resolve customer inquiries efficiently.
• Collaborate with internal teams to meet client expectations.

Skills

Customer service experience

Empathy

Communication skills

Job description

A leading financial institution in Newcastle upon Tyne is seeking a Customer Service Advisor to provide exceptional support to Retail Banking customers. You will handle inquiries, resolve issues, and ensure a positive customer experience. This role offers a competitive salary of £26,500 and a comprehensive benefits package, including a pension plan and private medical insurance. After training, you'll enjoy the flexibility of hybrid working, allowing you to balance your time between home and the office.