Hybrid Banking Customer Service Advisor

TieTalent; Belfast; Hybrid; GBP 23,580 - 28,820; Full time

Benefits offered by this job

£26,200 annual salary

£25 travel subsidy during training

Supportive work environment

Job summary

A leading recruitment agency in Belfast is hiring a Customer Service Advisor to join their Financial Services Contact Centre. The ideal candidate will support customers in meeting their financial arrangements while providing excellent service. Responsibilities include educating customers about banking options and resolving complaints. This is a full-time entry-level position with a salary of £26,200; it offers a hybrid work model with only one day in the office each week.

Qualifications

• Experience in a customer service environment and managing relationships with customers.
• Excellent organizational and time management skills to meet performance measures and customer needs.
• Excellent communication skills, both verbal and written.

Responsibilities

• Provide outstanding customer service and help the organization achieve its goals.
• Educate customers on banking options and support them in choosing the right service.
• Resolve complaints and errors quickly and restore the customer relationship.

Skills

Customer service experience

Organizational skills

Excellent communication skills

Ability to use Microsoft Office

Customer focused attitude

Job description

A leading recruitment agency in Belfast is hiring a Customer Service Advisor to join their Financial Services Contact Centre. The ideal candidate will support customers in meeting their financial arrangements while providing excellent service. Responsibilities include educating customers about banking options and resolving complaints. This is a full-time entry-level position with a salary of £26,200; it offers a hybrid work model with only one day in the office each week.