Hybrid Banking Customer Advisor — Service & Solutions

Connect Recruitment; Slough; Hybrid; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Hybrid working schedule

WFH after training

Job summary

Connect Recruitment is seeking a Customer Service Advisor in Berkshire/Sleugh for a temporary, full-time role. The position involves handling inbound inquiries via phone, email, and online platforms, while delivering accurate information and ensuring compliance with financial regulations.

The role requires excellent communication, strong numeracy, and familiarity with CRM systems. It offers a hybrid working arrangement inviting two days of WFH per week after training and standard office hours

Qualifications

• GCSEs English and Maths (C/4 or above).
• Previous customer service experience, preferably in banking/finance.
• Experience handling inquiries via telephone and digital channels.
• Knowledge of financial products and regulatory requirements is advantageous.
• Excellent communication and written skills.

Responsibilities

• Receive and respond to customer enquiries across multiple channels.
• Provide clear information about financial products, services and policies.
• Identify customer needs and offer solutions or escalate.
• Handle complaints with empathy and resolve to satisfaction.
• Maintain detailed records of interactions and transactions.
• Ensure compliance with regulatory and internal standards.
• Contribute feedback to improve processes.
• Collaborate with team and other departments to resolve queries.
• Participate in training to stay updated on products and services.

Skills

Excellent communication

Interpersonal skills

Numeracy

CRM software

Time management

Education

GCSE English & Maths

Tools

CRM software

Office apps

Job description

Connect Recruitment is seeking a Customer Service Advisor in Berkshire/Sleugh for a temporary, full-time role. The position involves handling inbound inquiries via phone, email, and online platforms, while delivering accurate information and ensuring compliance with financial regulations.

The role requires excellent communication, strong numeracy, and familiarity with CRM systems. It offers a hybrid working arrangement inviting two days of WFH per week after training and standard office hours