Hybrid Banking Customer Service Advisor – Belfast

TP group; Belfast City District; Hybrid; GBP 21,000 - 27,000; Part time

Benefits offered by this job

Hybrid working

Training & development

Cycle to Work Scheme

Eyecare voucher

Workplace Pension

Refer-A-Friend incentive

Job summary

TP group is seeking a Customer Service Advisor for a part-time, hybrid role in Belfast City Centre. You will handle customer inquiries, guide banking options, and ensure accurate, compliant processing to help customers meet their financial goals.

You will join a team that values achievement, provides training, and supports your professional growth in a fast-paced environment with inclusive culture and flexible office days.

Qualifications

• Experience in a customer service environment and managing relationships with customers.
• Ability to work in a regulatory context.
• Strong organisational and time management skills.

Responsibilities

• Provide proactive and reactive customer service to meet financial arrangements.
• Educate customers on banking options and guide them to suitable services.
• Complete processes compliantly to ensure a seamless customer experience.
• Respond to and resolve customer enquiries, maintaining positive relationships.

Skills

Excellent communication

Regulatory experience

Microsoft Office

Customer focused

Time management

Tools

Microsoft Office

Job description

TP group is seeking a Customer Service Advisor for a part-time, hybrid role in Belfast City Centre. You will handle customer inquiries, guide banking options, and ensure accurate, compliant processing to help customers meet their financial goals.

You will join a team that values achievement, provides training, and supports your professional growth in a fast-paced environment with inclusive culture and flexible office days.