Hybrid B2B Customer Service & Order Specialist - London

EM4Y Ltd; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Collaborative international atmosphere

Job summary

EM4Y Ltd, a well-established international consumer goods business, is hiring a Customer Service Specialist to support its growing B2B operations. The role involves managing the full order lifecycle, ensuring accurate processing, timely deliveries and strong customer relationships.

You'll collaborate with sales, supply chain and logistics teams, handle ERP-based order management, respond to inquiries, provide stock updates and help forecast and plan orders. Fluent English required; French a plus.

Qualifications

• 2+ years in a B2B customer service role.
• Experience in FMCG/Consumer Goods or Retail.
• Strong order management and logistics knowledge.
• Experience using ERP systems; Oracle is advantageous.
• Fluent English with excellent communication and organisational skills.
• Ability to prioritise workload in a fast-paced environment.

Responsibilities

• Manage customer orders from entry through invoicing using an ERP system.
• Respond to customer enquiries via email and telephone.
• Provide stock availability, pricing and delivery updates.
• Support retail customers and sales teams with account queries.
• Process B2B portal and manual orders accurately.
• Maintain customer records and order data.
• Coordinate with warehouse and logistics to ensure timely deliveries.
• Produce shipping documentation and returns paperwork.
• Investigate and resolve customer complaints and delivery issues.
• Analyse customer performance data and provide reports to internal stakeholders.
• Support forecasting and order planning activities.
• Work with Sales, Supply Chain and Operations to maximise customer satisfaction.

Skills

B2B support

ERP systems

Order management

Oracle experience

Communication

Problem solving

Tools

Oracle ERP

Job description

EM4Y Ltd, a well-established international consumer goods business, is hiring a Customer Service Specialist to support its growing B2B operations. The role involves managing the full order lifecycle, ensuring accurate processing, timely deliveries and strong customer relationships.

You'll collaborate with sales, supply chain and logistics teams, handle ERP-based order management, respond to inquiries, provide stock updates and help forecast and plan orders. Fluent English required; French a plus.