French-Speaking Customer Service & Admin (Hybrid)

Euro London Appointments Ltd; Exeter; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

25 days annual leave

Staff discount

Pension with employer matching

Buy/Sell annual leave

Early finish on Fridays

Cycle to Work

Job summary

Euro London Appointments Ltd. is seeking a French-speaking Customer Service Administrator to join their Exeter-based team. The role blends B2B customer service, sales administration and order management, supporting French-speaking customers and ensuring timely deliveries.

Key duties include handling orders, enquiries and pricing, maintaining records, and collaborating with logistics and sales. The role offers hybrid working, with 25 days leave and various employee benefits.

Qualifications

• Fluent French and English, both written and spoken.
• B2B customer service or sales administration experience.
• Excellent communication and organisational skills.
• Experience with SAP or ERP systems would be advantageous.

Responsibilities

• Process customer orders, credits and pricing adjustments accurately.
• Manage customer enquiries and resolve issues promptly.
• Monitor deliveries, backorders and product availability.
• Maintain strong relationships with customers and internal teams.
• Liaise with logistics and sales to ensure smooth order fulfilment.
• Handle customer complaints and provide effective solutions.
• Maintain accurate customer records and update systems.
• Support sales reporting and general administrative activities.

Skills

Fluent French

Fluent English

B2B Customer Service

Sales Administration

Communication

Organisation

Attention to detail

Excel

Outlook

SAP

Tools

SAP

Excel

Outlook

Job description

Euro London Appointments Ltd. is seeking a French-speaking Customer Service Administrator to join their Exeter-based team. The role blends B2B customer service, sales administration and order management, supporting French-speaking customers and ensuring timely deliveries.

Key duties include handling orders, enquiries and pricing, maintaining records, and collaborating with logistics and sales. The role offers hybrid working, with 25 days leave and various employee benefits.