Sales Support Specialist

Confidential; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

23 days annual leave

Birthday day off

Pension contributions

Wellness allowance

Cycle to Work scheme

Job summary

Confidential, a market leading client supplying products across the UK and Europe, is seeking a Sales Support Specialist to join the team in Greater London. You will manage end-to-end order processing and support B2B customers with inquiries and issues.

You will coordinate stock availability, deliveries and logistics with internal teams, maintain accurate customer records and reports, and work closely with Sales, Operations and Logistics to deliver excellent service.

Qualifications

• Experience in B2B customer service or sales support.
• Strong knowledge of order processing and international logistics.
• Excellent communication, organisational and problem-solving skills.
• Proficient in Microsoft Office and experienced with ERP systems.

Responsibilities

• Process customer orders accurately and manage the end-to-end order process.
• Handle B2B customer enquiries and resolve complaints via telephone and email.
• Coordinate stock availability, deliveries and logistics with internal teams.
• Maintain accurate customer records, monitor service performance and prepare reports.
• Work collaboratively with Sales, Operations and Logistics to deliver excellent customer service.

Skills

B2B customer service

Order processing

Communication

Tools

Microsoft Office

ERP systems

Job description

The Opportunity

We are recruiting for an exciting opportunity for a Sales Support Specialist to join our market leading client. This is an excellent opportunity to join an established business supplying products across the UK and Europe.

Key Responsibilities

• Process customer orders accurately and manage the end-to-end order process.
• Handle B2 B customer enquiries and resolve complaints via telephone and email.
• Coordinate stock availability, deliveries and logistics with internal teams.
• Maintain accurate customer records, monitor service performance and prepare reports.
• Work collaboratively with Sales, Operations and Logistics to deliver excellent customer service.

About You

• Experience in B2 B customer service or sales support.
• Strong knowledge of order processing and international logistics.
• Excellent communication, organisational and problem-solving skills.
• Proficient in Microsoft Office and experienced with ERP systems.

Benefits

• 23 days' annual leave plus bank holidays, increasing with service.
• An additional day off for your birthday.
• Pension contributions, wellness allowance, cashback healthcare scheme and Cycle to Work scheme (following probation).