Customer Service Specialist

EM4Y Ltd; Greater London; Hybride; GBP 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Collaborative international atmosphere

Résumé du poste

EM4Y Ltd, a well-established international consumer goods business, is hiring a Customer Service Specialist to support its growing B2B operations. The role involves managing the full order lifecycle, ensuring accurate processing, timely deliveries and strong customer relationships.

You'll collaborate with sales, supply chain and logistics teams, handle ERP-based order management, respond to inquiries, provide stock updates and help forecast and plan orders. Fluent English required; French a plus.

Qualifications

• 2+ years in a B2B customer service role.
• Experience in FMCG/Consumer Goods or Retail.
• Strong order management and logistics knowledge.
• Experience using ERP systems; Oracle is advantageous.
• Fluent English with excellent communication and organisational skills.
• Ability to prioritise workload in a fast-paced environment.

Responsabilités

• Manage customer orders from entry through invoicing using an ERP system.
• Respond to customer enquiries via email and telephone.
• Provide stock availability, pricing and delivery updates.
• Support retail customers and sales teams with account queries.
• Process B2B portal and manual orders accurately.
• Maintain customer records and order data.
• Coordinate with warehouse and logistics to ensure timely deliveries.
• Produce shipping documentation and returns paperwork.
• Investigate and resolve customer complaints and delivery issues.
• Analyse customer performance data and provide reports to internal stakeholders.
• Support forecasting and order planning activities.
• Work with Sales, Supply Chain and Operations to maximise customer satisfaction.

Connaissances

B2B support

ERP systems

Order management

Oracle experience

Communication

Problem solving

Outils

Oracle ERP

Description du poste

Hybrid (London - 3 days a week) | Permanent | Full-Time

We're partnering with a well-established international consumer goods business to recruit an experienced Customer Service Specialist to support their growing B2B operations.

This is an exciting opportunity to join a fast-paced business where you'll work closely with customers, sales teams, warehouses and logistics partners to ensure exceptional customer service and efficient order management.

The Role

As a Customer Service Specialist, you'll manage the full customer order lifecycle, acting as the key point of contact for retail customers while supporting internal sales and supply chain teams. You'll ensure orders are processed accurately, deliveries are on time, and customer relationships remain strong.

Key Responsibilities

• Manage customer orders from entry through to invoicing using an ERP system
• Respond to customer enquiries via email and telephone
• Provide stock availability, pricing and delivery updates
• Support retail customers and sales teams with account queries
• Process B2B portal and manual orders accurately
• Maintain customer records and order data
• Coordinate with warehouse and logistics teams to ensure timely deliveries
• Monitor order status and resolve any issues preventing release
• Produce shipping documentation and returns paperwork
• Investigate and resolve customer complaints and delivery issues
• Analyse customer performance data and provide reports to internal stakeholders
• Support forecasting and order planning activities
• Work collaboratively with Sales, Supply Chain and Operations teams to maximise customer satisfaction

What We're Looking For

• 2+ years' experience in a B2B Customer Service role
• Experience within FMCG, Consumer Goods, Retail or Distribution is highly desirable
• Strong order management and logistics knowledge
• Experience using ERP systems (Oracle experience is advantageous)
• Excellent communication and organisational skills
• Customer-focused with strong problem-solving ability
• Able to prioritise workload in a fast-paced environment
• Fluent English (spoken and written)
• French language skills would be an advantage

What's on Offer

• Collaborative international environment

If you're passionate about delivering outstanding customer service and enjoy working across Sales, Operations and Supply Chain, we'd love to hear from you.