Bilingual French CS & After-Sales Specialist (Hybrid)

HR GO Recruitment; Hailsham; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

23 days annual leave

Discretionary annual bonus

Job summary

HR GO Recruitment is seeking a fluent French and English-speaking Customer Service & After-Sales Representative in the UK. The role is split 75% customer service support and 25% after-sales care, handling enquiries, orders, refunds and warranty claims with collaboration across sales, logistics, warehouse and technical teams.

You will work closely with colleagues to deliver excellent service, resolve issues efficiently and maintain high customer satisfaction.

Qualifications

• Fluent written and spoken French and English; native French preferable.
• Minimum three years' customer service experience.
• Strong communication, organisation and problem-solving skills.
• Experience handling orders, returns and warranty claims is a plus.

Responsibilities

• Respond to customer enquiries by phone and email in French and English.
• Process orders, manage deliveries and maintain accurate customer records.
• Prepare weekly reports for key customer accounts.
• Support promotional campaigns and product launches.
• Handle returns, exchanges, refunds and warranty claims.
• Investigate complaints and follow up to ensure customer satisfaction.
• Liaise with internal teams to resolve customer issues.
• Meet agreed service levels and performance targets.

Skills

Bilingual FR/EN

Communication skills

Organisational skills

MS Office (Excel/Word/Outlook)

Tools

Excel

Word

Outlook

Job description

HR GO Recruitment is seeking a fluent French and English-speaking Customer Service & After-Sales Representative in the UK. The role is split 75% customer service support and 25% after-sales care, handling enquiries, orders, refunds and warranty claims with collaboration across sales, logistics, warehouse and technical teams.

You will work closely with colleagues to deliver excellent service, resolve issues efficiently and maintain high customer satisfaction.