B2B Customer Service Specialist - Logistics

Osprey Europe Limited; United Kingdom; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive compensation package

Flexible work policy

Employee discounts

Lunch and Learns

Employee Stock Purchase Plan

Job summary

Osprey Europe Limited is seeking a Customer Service Specialist BtoB in London to provide exceptional service to retail partners. The role includes managing customer orders, addressing inquiries, and collaborating with sales teams to ensure smooth operations.

The ideal candidate has over 2 years of customer service experience, preferably in the FMCG sector. The position offers a competitive compensation package, flexible work policy, and the chance to work in an inclusive environment.

Qualifications

• 2+ years of B2B customer service experience, preferably in FMCG.
• Knowledgeable in logistics, transportation, and order management.
• Fluent in English and preferably French.

Responsibilities

• Deliver outstanding customer service for Osprey BtoB.
• Manage customer orders efficiently and accurately.
• Support stock availability and price information requests.
• Assist Senior Merchandising Specialist with order processing.
• Monitor orders to ensure timely deliveries.

Skills

Customer service expertise

Logistics knowledge

Fluency in English

Problem-solving skills

Education

Degree or equivalent experience in Customer Service, B2B Sales, Logistics/ Operations

Job description

Osprey Europe Limited is seeking a Customer Service Specialist BtoB in London to provide exceptional service to retail partners. The role includes managing customer orders, addressing inquiries, and collaborating with sales teams to ensure smooth operations.

The ideal candidate has over 2 years of customer service experience, preferably in the FMCG sector. The position offers a competitive compensation package, flexible work policy, and the chance to work in an inclusive environment.