Hybrid Assessment Centre Coordinator - Customer Service

Maximus

Barnsley

Hybrid

GBP 24,000 - 29,000

Full time

14 days+

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Job summary

Maximus is a global organisation delivering health and employment services in the UK, employing around 5,000 people. The Customer Service Representative coordinates daily Assessment Centre sessions, greets customers, and collaborates with clinicians to ensure smooth assessments across channels.

After probation, the role offers a hybrid model with some days in the office and some days working from home. You will manage appointments, conduct reminder calls, and coordinate with various teams to

Qualifications

Minimum GCSE level or equivalent including Maths & English at grade C or above.
IT literate with good Microsoft Office skills.
Experience dealing with internal and external stakeholders (preferred).
Good written English, grammar and punctuation for records and referrals.

Responsibilities

Fully manage each day’s appointment sessions.
Carry out reminder calls to customers for appointments.
Monitor session progress and backfill appointments where necessary.
Identify additional support with other sites where necessary for appointment management.
Work with teams and health practitioners to ensure cohesive workflow.
Welcome customers on arrival in person, via phone or video.
Arrange travel for customers requiring assistance.
Provide professional service aligned with Maximus vision and values.
Prepare and maintain rooms and equipment for sessions.
Ensure all assessments are closed and progressed without delays.