Hybrid Admin & Customer Service Coordinator - Assessments

Maximus; Salford; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Holiday trade scheme

9% combined pension

Flexible benefits package

Job summary

MAXIMUS is seeking a proactive Customer Service Representative in Salford to coordinate daily appointment sessions and provide excellent customer support across on-site and hybrid work arrangements. You will greet customers, manage bookings, and liaise with clinicians to ensure smooth assessments while maintaining accurate records.

Successful candidates will have GCSEs including Maths and English, strong IT skills, and excellent written English.

Qualifications

• Must be educated to GCSE level or equivalent including Maths & English at grade C or above.
• IT literate with good Microsoft Office skills.
• Experience dealing with internal and external stakeholders (preferred).
• Good written English, grammar and punctuation for correspondence and records.

Responsibilities

• Fully manage each day’s appointment sessions.
• Carry out reminder calls to customers for appointments.
• Monitor session progress and backfill appointments as needed.
• Coordinate and support multiple Assessment Centres and teams.
• Greet customers face-to-face, via phone, or video link; arrange travel if needed.

Skills

Fluent English

Microsoft Office

Stakeholder communication

Attention to detail

Education

GCSE Maths & English

Tools

Microsoft Office Suite

Job description

MAXIMUS is seeking a proactive Customer Service Representative in Salford to coordinate daily appointment sessions and provide excellent customer support across on-site and hybrid work arrangements. You will greet customers, manage bookings, and liaise with clinicians to ensure smooth assessments while maintaining accurate records.

Successful candidates will have GCSEs including Maths and English, strong IT skills, and excellent written English.