Assessment Centre Coordinator - Hybrid (Weekly Glasgow Travel)

LGBT Jobs; Glasgow; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Disability Confident Leader

Hybrid role

Job summary

Maximus is a global organisation that delivers health and employment services in the UK. The Customer Service Representative role coordinates the day-to-day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and working with clinical colleagues to ensure smooth running of assessments across channels.

This hybrid role requires weekly travel to the Glasgow office and entails liaising with external partners.

Qualifications

• Must be educated to GCSE level including Maths & English at grade C or above.
• IT literate with good Microsoft Office skills.
• Experience in administrative or customer service positions preferred.
• Fluent English language skills for day-to-day communication.

Responsibilities

• Fully manage each day’s appointment sessions.
• Carry out reminder calls to customers for appointments.
• Monitor session progress and backfill appointments where necessary.
• Identify additional support with other sites where necessary in management of the appointment session.
• Work collaboratively with other Assessment Centres teams, Team Leaders and Health Practitioners.
• Welcome and greet customers on arrival in person, via telephone or video link.
• Arrange travel for customers who require assistance in getting to their appointment.
• Provide a professional outstanding service to customers in line with Maximus vision and values.
• Prepare and maintain rooms and equipment for Health Practitioners and customers.
• Complete daily checks to ensure all completed assessments are closed down and moved on.
• Communicate with external stakeholders such as GP practices and hospitals.
• Coordinate post and ensure correct files are at the correct AC.
• Carry out searches for missing customer files.
• Update records accurately using the in-house system.
• Provide cover at other sites on occasion.
• Daily test of security devices and panic alarms.
• Maintain stationery and distribute confidential documentation securely.

Skills

Customer service

Administrative tasks

Microsoft Office

Fluent English

Education

GCSE Maths & English

Tools

Microsoft Office

Job description

Maximus is a global organisation that delivers health and employment services in the UK. The Customer Service Representative role coordinates the day-to-day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and working with clinical colleagues to ensure smooth running of assessments across channels.

This hybrid role requires weekly travel to the Glasgow office and entails liaising with external partners.