Hybrid Customer Care & Support Advisor

Maximus; Cardiff; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Holiday trade scheme

9% combined pension

Flexible benefits package

Job summary

Maximus in the United Kingdom is seeking a Customer Service Advisor to join our contact centre. You will handle a high volume of calls, supporting service users and collaborating with charities, third sector and government partners to help people access resources.

This hybrid role requires flexibility: 5 shifts per week of 7.5 hours across 8am–8pm, with office days on Wednesday and Thursday; one weekend shift every 3–4 weeks, varying as needed.

Qualifications

• Experience handling pressure while staying calm and patient.
• High accuracy and attention to detail in all tasks.
• Ability to work with diverse teams to achieve goals.
• Strong problem solving with timely solutions.
• Ability to manage multiple tasks and meet deadlines.
• Conflict resolution skills and positive outcomes.
• Independent, proactive decision making.
• Strong written English for accurate data input.

Responsibilities

• Respond to service user enquiries and maintain accurate records.
• Escalate issues when necessary and maintain safeguarding standards.
• Meet customer service standards and performance goals.
• Handle difficult cases with empathy, patience and resilience.
• Provide guidance, signposting and tailored recommendations.
• Follow established processes and adapt to new procedures.
• Protect confidential information and data privacy.
• Seek feedback and contribute to continuous improvement.

Skills

Calm under pressure

Attention to detail

Team collaboration

Problem solving

Independent initiative

Clear written English

Empathy

Active listening

Job description

Maximus in the United Kingdom is seeking a Customer Service Advisor to join our contact centre. You will handle a high volume of calls, supporting service users and collaborating with charities, third sector and government partners to help people access resources.

This hybrid role requires flexibility: 5 shifts per week of 7.5 hours across 8am–8pm, with office days on Wednesday and Thursday; one weekend shift every 3–4 weeks, varying as needed.