Hybrid Assessment Centre Coordinator & Customer Experience

Maximus; Glasgow; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Maximus in the United Kingdom is seeking a Customer Service Representative to coordinate and oversee daily appointment sessions across Assessment Centres, greeting customers and working with clinical colleagues to ensure smooth assessments.

This hybrid role is 3 days in office and 2 from home, offering the chance to liaise with GP surgeries, hospitals and other partners while delivering a high standard of customer service.

Qualifications

• Must be educated to a minimum of GCSE level including Maths & English (C or above).
• IT literate with good Microsoft Office skills.
• Experience in dealing with internal and external stakeholders.
• Good written English, grammar and punctuation.

Responsibilities

• Fully manage each day’s appointment sessions.
• Carry out reminder calls to customers for appointments.
• Monitor session progress and backfill appointments where necessary.
• Identify additional support with other sites where necessary in management of the appointment session.
• Work collaboratively with other Assessment Centres teams, Team Leaders and Health Practitioners to ensure cohesion within unit and work flow progression.
• Welcome and greet customers on arrival whether face to face, via telephone or video link.
• Arrange travel for customers who require assistance in getting to their appointment.
• Provide a professional outstanding service to customers in line with Maximus vision and values.
• Prepare and maintain rooms and equipment to ensure they are ready for the Health Practitioner and Customer.
• Update records accurately using in house computer system.
• Daily test of Solo Protect device, designed to protect employees.
• Regular WIP checks (Fortnightly).
• Maintain and order stationary, including keeping all reception leaflets and information up to date.

Skills

GCSE Maths & English

IT literacy

Stakeholder communication

Written English

Education

GCSE level or equivalent

Tools

Microsoft Office

Job description

Maximus in the United Kingdom is seeking a Customer Service Representative to coordinate and oversee daily appointment sessions across Assessment Centres, greeting customers and working with clinical colleagues to ensure smooth assessments.

This hybrid role is 3 days in office and 2 from home, offering the chance to liaise with GP surgeries, hospitals and other partners while delivering a high standard of customer service.