Hybrid Customer Service Associate – Assessments

Maximus; Preston; Híbrido; GBP 24.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Descripción de la vacante

Maximus in the United Kingdom is recruiting a Customer Service Representative to coordinate daily Assessment Centre sessions and ensure smooth operations across channels. The role involves greeting customers, arranging travel, and delivering high-quality service aligned with Maximus values.

The position requires GCSE Maths & English, solid IT skills, and strong written English. You will work a hybrid model after probation, with possible site coverage in Blackpool, and duties include admin,

Formación

• GCSE level or equivalent including Maths and English.
• IT literate with good Microsoft Office skills.
• Experience dealing with both internal and external stakeholders (preferred not essential).
• Good level of written English, grammar and punctuation for correspondence and record keeping.

Responsabilidades

• Fully manage each day’s appointment sessions.
• Carry out reminder calls to customers for appointments.
• Monitor session progress and backfill appointments where necessary.
• Identify additional support with other sites where necessary in management of the appointment session.
• Work collaboratively with other Assessment Centres (AC) teams, Team Leaders and Health Practitioners to ensure cohesion within unit and work flow progression.
• Welcome and greet customers on arrival whether this be face to face, via telephone or video link.
• Arrange travel for customers who require assistance in getting to their appointment.
• Provide a professional outstanding service to customers in line with Maximus vision and values.
• Prepare and maintain rooms and equipment to ensure they are ready for the Health Practitioner and Customer.
• Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey.
• Work closely with the Team Performance lead to ensure the sessions run smoothly and to time.
• Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions.
• Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC.
• Carry out stop and searches for any missing customer files.
• Update records accurately using in house computer system.
• Provide cover at other sites on occasion
• General administrative duties
• Daily test of Solo Protect device, designed to protect employees
• Regularly test of panic alarms designed, to protect employees
• Regular WIP checks (Fortnightly)
• Maintain and order stationary, including keeping all reception leaflets and information up to date
• Prepare and distribute confidential customer documentation securely across different teams within Maximus
• Arrange and set up additional equipment for Health Practitioners.

Conocimientos

Admin experience

Customer service

Attention to detail

Prioritisation

English communication

Problem solving

Self-motivated

Calm under pressure

Adaptability

Educación

GCSE Maths & English

Herramientas

Microsoft Office

Descripción del empleo

Maximus in the United Kingdom is recruiting a Customer Service Representative to coordinate daily Assessment Centre sessions and ensure smooth operations across channels. The role involves greeting customers, arranging travel, and delivering high-quality service aligned with Maximus values.

The position requires GCSE Maths & English, solid IT skills, and strong written English. You will work a hybrid model after probation, with possible site coverage in Blackpool, and duties include admin,