Assessment Centre Coordinator - Hybrid Role

Maximus

Glasgow

Hybrid

GBP 18,000 - 21,000

Full time

4 days ago

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Benefits offered by this job

Job summary

Maximus in the United Kingdom is seeking a Customer Service Representative to coordinate daily assessment sessions, greet customers and support travel arrangements. You will work across sites with clinical colleagues to ensure smooth assessments, manage records, and maintain equipment.

This hybrid role requires weekly travel to Glasgow and a professional, customer-focused approach. The ideal candidate is IT-literate, with GCSEs in Maths and English, fluent English, and experience in

Qualifications

GCSE level or equivalent including Maths & English at grade C or above.
IT literate with good Microsoft Office skills.
Experience in administrative or customer service roles.
Fluent English with clear written and spoken communication.

Responsibilities

Fully manage each day’s appointment sessions.
Carry out reminder calls to customers for appointments.
Monitor session progress and backfill appointments as needed.
Coordinate with other sites to manage appointment sessions.
Greet customers face-to-face, by phone or video link.
Arrange travel for customers needing assistance.
Provide professional service aligned with Maximus values.
Prepare and maintain rooms and equipment for sessions.
Close off completed assessments to avoid delays.
Communicate with external stakeholders (GP surgeries, hospitals, interpreters, DWP).
Update records in the in-house system.