Hybrid Site Coordinator - Customer Experience & Admin

LGBT Jobs; United Kingdom; Hybrid; GBP 14,000 - 18,000; Part time

Job summary

Maximus is seeking a part-time Front of House Coordinator at the Assessment Centre in the UK. Hybrid role between home and office, 3 days a week (Mon, Tue, Fri) totaling 22.5 hours per week.

You will be the first point of contact for customers attending assessments and will support Health Practitioners. You will manage the customer experience, handle enquiries, prepare the centre, coordinate appointments, and provide admin support to HPs.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Experience in a customer-facing environment is desirable.
• Strong planning and organisational abilities.
• Proficient with Microsoft Office suite.

Responsibilities

• Act as the front face of the Assessment Centre, ensuring a high level of customer service.
• Provide support to customers attending PIP assessments and assist Health Practitioners as needed.
• Ensure the centre is prepared at the start of each day (equipment, supplies, appearance).
• Manage appointment arrivals board and keep systems up to date.
• Provide general admin support (telephone, copies, documents).
• Be the main IT contact for HPs, escalating IT issues as required.
• Travel to alternate Assessment Centres as needed to cover absence.

Skills

Excellent communication

Interpersonal skills

Planning

Organisation

Customer service

Microsoft Office

Tools

Microsoft Office

Job description

Maximus is seeking a part-time Front of House Coordinator at the Assessment Centre in the UK. Hybrid role between home and office, 3 days a week (Mon, Tue, Fri) totaling 22.5 hours per week.

You will be the first point of contact for customers attending assessments and will support Health Practitioners. You will manage the customer experience, handle enquiries, prepare the centre, coordinate appointments, and provide admin support to HPs.