Hybrid Application Support Analyst | SQL & CSI Enabler

Erin Associates Ltd; Chorley; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Pension

Life Assurance

Private Medical

Training

Discounts

Job summary

Erin Associates Ltd in Chorley is seeking an Application Support Analyst to help clients run critical business systems. You will deploy and configure software, handle incidents, and provide strong customer support.

The role offers hybrid working with several days remote, a focus on SLA achievement, and opportunities to grow technical knowledge within a reputable firm. Applicants should have experience with SQL databases and system monitoring tools, plus excellent communication to build trusted

Qualifications

• Experience in supporting critical business systems for customers.
• Proficiency with SQL databases.
• Experience with deployment and configuration of software.
• Strong communication and customer-facing skills.
• Familiarity with system monitoring solutions.

Responsibilities

• Provide application support for critical business systems to business customers.
• Deploy and configure software applications to meet customer needs, ensuring error-free delivery.
• Manage customer incidents, problems, and requests within strict Service Level Agreements (SLAs).
• Respond to customer inquiries regarding features and capabilities of supported applications.
• Create both customer-facing and internal documentation, adhering to company standards.
• Engage in Continual Service Improvement (CSI) activities to enhance service value.

Skills

Multi-tasking

Software development

Customer support

SQL databases

Monitoring tools

Bespoke applications support

Communication skills

Job description

Erin Associates Ltd in Chorley is seeking an Application Support Analyst to help clients run critical business systems. You will deploy and configure software, handle incidents, and provide strong customer support.

The role offers hybrid working with several days remote, a focus on SLA achievement, and opportunities to grow technical knowledge within a reputable firm. Applicants should have experience with SQL databases and system monitoring tools, plus excellent communication to build trusted