Application Support Analyst - Chorley

Erin Associates Ltd; Chorley; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Pension

Life Assurance

Private Medical

Training

Discounts

Job summary

Erin Associates Ltd in Chorley is seeking an Application Support Analyst to help clients run critical business systems. You will deploy and configure software, handle incidents, and provide strong customer support.

The role offers hybrid working with several days remote, a focus on SLA achievement, and opportunities to grow technical knowledge within a reputable firm. Applicants should have experience with SQL databases and system monitoring tools, plus excellent communication to build trusted

Qualifications

• Experience in supporting critical business systems for customers.
• Proficiency with SQL databases.
• Experience with deployment and configuration of software.
• Strong communication and customer-facing skills.
• Familiarity with system monitoring solutions.

Responsibilities

• Provide application support for critical business systems to business customers.
• Deploy and configure software applications to meet customer needs, ensuring error-free delivery.
• Manage customer incidents, problems, and requests within strict Service Level Agreements (SLAs).
• Respond to customer inquiries regarding features and capabilities of supported applications.
• Create both customer-facing and internal documentation, adhering to company standards.
• Engage in Continual Service Improvement (CSI) activities to enhance service value.

Skills

Multi-tasking

Software development

Customer support

SQL databases

Monitoring tools

Bespoke applications support

Communication skills

Job description

Application Support Analyst – Chorley – Hybrid Working

Application Support | SQL Databases | Deployment | Configuration | Software Support

Are you a proactive and customer-focused Application Support Analyst looking to join a dynamic technical services team? This advanced solutions provider, based in Chorley, is seeking a motivated individual to support critical business systems for their clients. With a hybrid working model, you'll enjoy the flexibility of working remotely several days a week.

Key Responsibilities

• Provide application support for critical business systems to business customers.
• Deploy and configure software applications to meet customer needs, ensuring error-free delivery.
• Manage customer incidents, problems, and requests within strict Service Level Agreements (SLAs).
• Respond to customer inquiries regarding the features and capabilities of supported applications.
• Create both customer-facing and internal documentation, adhering to company standards.
• Engage in Continual Service Improvement (CSI) activities to enhance service value.

Required Skills and Experience

• Ability to multi-task effectively in a high-pressure environment.
• Experience of Software Development and Customer Support.
• Experience with SQL databases.
• Knowledge of System Monitoring Solutions.
• Experience supporting bespoke applications.
• Familiarity with system monitoring solutions.
• Excellent communication skills, with the ability to build strong relationships with internal and external customers.

Why Join?

This company is renowned for its excellent reputation in the industry and is committed to the professional development of its employees. You'll benefit from structured training, opportunities to expand your technical knowledge, and a clear career progression path. Additionally, they offer a competitive salary package, including an incentive scheme that recognizes and rewards your contributions.

Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustments at any stage of the application process.

Location: Chorley, United Kingdom

Employment: Permanent

Salary: £30000 - £34500 Pension, Life Assurance, Private Medical, Training, Discounts and more!

Keywords: Application Support Analyst, Chorley, Lancashire, Preston, Blackpool, Blackburn, Application Support, Deployment, Configuration, SQL, Software Support – Hybrid Working