Application Support Analyst (Data Ops)

Erin Associates Ltd; Chorley; Hybrid; GBP 35,000 - 41,000; Full time

Benefits offered by this job

26 days holidays

Flexible Working

Private Healthcare

Enhanced Pension

Life Assurance

Discounts

Training and more

Job summary

Erin Associates Ltd in Chorley is seeking an experienced Application Support Analyst to join a growing software and services organisation serving UK energy suppliers. Hybrid working in Chorley offers a chance to support critical billing and CRM platforms within a collaborative Service Operations team.

You will provide second-line support, perform SQL data updates, and work with cross-functional teams to resolve issues and improve service quality for customers across the UK.

Qualifications

• Experience in Application Support, Functional Support, or Systems Support roles.
• Strong knowledge of energy billing systems, billing data, and UK utilities processes.
• Experience supporting customers and resolving complex business application issues.
• Good working knowledge of SQL databases.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide second-line support for billing and CRM system incidents and service requests.
• Perform complex data corrections and bulk updates using SQL.
• Escalate defects to development teams with clear evidence.
• Support incident management from detection to resolution.
• Collaborate with operational, technical, and client-facing teams.
• Explain system behaviour and billing outcomes to technical/non-technical stakeholders.
• Maintain documentation of incidents, resolutions, and knowledge articles.

Skills

Application Support

SQL

Billing systems

UK utilities sector

Customer support

Job description

Salary: Up to £41k + Benefits An exciting opportunity has arisen for an experienced Application Support Analyst to join a growing software and services organisation operating within the UK utilities sector. This role offers the chance to work within a collaborative Service Operations team, supporting critical billing and CRM platforms used by energy suppliers across the UK.

An exciting opportunity has arisen for an experienced Application Support Analyst to join a growing software and services organisation operating within the UK utilities sector. This role offers the chance to work within a collaborative Service Operations team, supporting critical billing and CRM platforms used by energy suppliers across the UK.

Application Support Analyst (Data Ops)

Chorley (Hybrid Working)

Salary: Up to £41k + Benefits

Key Responsibilities

• Provide second-line support for billing and CRM system incidents and service requests.
• Perform complex data corrections and bulk updates using SQL and internal support tools.
• Escalate software defects and complex technical issues to development teams with clear supporting evidence.
• Support incident management activities, ensuring issues are owned through to successful resolution.
• Work closely with operational, technical, and client-facing teams to deliver high levels of service.
• Explain system behaviour and billing outcomes clearly to both technical and non-technical stakeholders.
• Maintain accurate documentation of incidents, resolutions, and knowledge articles.

Skills & Experience

• Previous experience in Application Support, Functional Support, or Systems Support roles.
• Strong knowledge of energy billing systems, billing data, and operational processes within the UK utilities sector.
• Experience supporting customers and resolving complex business application issues.
• Good working knowledge of SQL databases.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

Desirable Skills

• PowerShell, AWS, MySQL, Grafana, ITIL knowledge

Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustment at any stage of the application process.

Location: Chorley, United Kingdom

Employment: Permanent

Salary: £35000 - £41000 26 days holidays, Flexible Working, Private Healthcare, Enhanced Pension, Life Assurance, Discounts, Training and more!