Hybrid App Support Analyst — Deploy, Troubleshoot & Improve

Erin Associates Ltd.; Chorley; Hybrid; GBP 30,000 - 33,500; Full time

Benefits offered by this job

Structured training

Career progression opportunities

Competitive salary package

Incentive scheme

Job summary

A dynamic technical services provider in Chorley is seeking an Application Support Analyst to provide crucial support for business systems. The role involves deploying software applications, managing incidents, and ensuring customer satisfaction. Ideal candidates will have strong problem-solving skills, experience with Java applications, and proficiency in SQL. This position offers hybrid working, structured training, and career progression opportunities, alongside a competitive salary package with an incentive scheme.

Qualifications

• Ability to multi-task effectively in a high-pressure environment.
• Experience in deployment of Java applications using Apache Tomcat.
• Strong problem analysis and solving skills.
• Familiarity with system monitoring solutions.
• Excellent communication skills to build strong relationships.

Responsibilities

• Provide application support for critical business systems.
• Deploy and configure software applications for customer needs.
• Manage incidents and requests within SLAs.
• Respond to customer inquiries regarding application features.
• Engage in Continual Service Improvement activities.

Skills

Multi-tasking

Apache Tomcat deployment

Software deployment

Problem analysis

Support for bespoke applications

System monitoring

Excellent communication

SQL database management

Job description

A dynamic technical services provider in Chorley is seeking an Application Support Analyst to provide crucial support for business systems. The role involves deploying software applications, managing incidents, and ensuring customer satisfaction. Ideal candidates will have strong problem-solving skills, experience with Java applications, and proficiency in SQL. This position offers hybrid working, structured training, and career progression opportunities, alongside a competitive salary package with an incentive scheme.