Data Ops Application Support – Billing & CRM (Hybrid)

Erin Associates Ltd; Chorley; Hybrid; GBP 35,000 - 41,000; Full time

Benefits offered by this job

26 days holidays

Flexible Working

Private Healthcare

Enhanced Pension

Life Assurance

Discounts

Training and more

Job summary

Erin Associates Ltd in Chorley is seeking an experienced Application Support Analyst to join a growing software and services organisation serving UK energy suppliers. Hybrid working in Chorley offers a chance to support critical billing and CRM platforms within a collaborative Service Operations team.

You will provide second-line support, perform SQL data updates, and work with cross-functional teams to resolve issues and improve service quality for customers across the UK.

Qualifications

• Experience in Application Support, Functional Support, or Systems Support roles.
• Strong knowledge of energy billing systems, billing data, and UK utilities processes.
• Experience supporting customers and resolving complex business application issues.
• Good working knowledge of SQL databases.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide second-line support for billing and CRM system incidents and service requests.
• Perform complex data corrections and bulk updates using SQL.
• Escalate defects to development teams with clear evidence.
• Support incident management from detection to resolution.
• Collaborate with operational, technical, and client-facing teams.
• Explain system behaviour and billing outcomes to technical/non-technical stakeholders.
• Maintain documentation of incidents, resolutions, and knowledge articles.

Skills

Application Support

SQL

Billing systems

UK utilities sector

Customer support

Job description

Erin Associates Ltd in Chorley is seeking an experienced Application Support Analyst to join a growing software and services organisation serving UK energy suppliers. Hybrid working in Chorley offers a chance to support critical billing and CRM platforms within a collaborative Service Operations team.

You will provide second-line support, perform SQL data updates, and work with cross-functional teams to resolve issues and improve service quality for customers across the UK.