Hybrid Application Support Engineer eCommerce & Delivery

Harvey Nash; Egham; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Private medical insurance (Vitality)

23 days holiday (rising to 26) + bank holidays

Employer pension contributions up to 10%

Paid time off for wellbeing

Job summary

A leading UK software company is seeking an Application Support Engineer to ensure the smooth running of business-critical applications. This role is client-facing, involving troubleshooting technical issues and collaborating with internal teams. Ideal candidates will have experience in application support, particularly with SQL-based systems and .NET applications. The company offers a hybrid working model, supportive culture, and a focus on professional development. Benefits include private medical insurance, performance-based bonuses, and ample holiday.

Qualifications

• Experience in application or technical support roles.
• Understanding of databases (SQL/MySQL) and basic web technologies.
• Ability to work independently and within a team.

Responsibilities

• Provide application support via phone, email and ticketing systems.
• Investigate and resolve application issues.
• Communicate clearly with customers on issues and resolutions.

Skills

Experience in application or technical support roles

Experience supporting SQL-based systems and/or .NET applications

Strong analytical and troubleshooting skills

Excellent communication and customer-facing ability

Customer-focused mindset with strong attention to detail

Tools

SQL

.NET

Ticketing systems

Job description

A leading UK software company is seeking an Application Support Engineer to ensure the smooth running of business-critical applications. This role is client-facing, involving troubleshooting technical issues and collaborating with internal teams. Ideal candidates will have experience in application support, particularly with SQL-based systems and .NET applications. The company offers a hybrid working model, supportive culture, and a focus on professional development. Benefits include private medical insurance, performance-based bonuses, and ample holiday.