HSG Ceredigion Project Administration and Receptionist

Age Cymru Dyfed; Aberystwyth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community support organization in Aberystwyth is seeking an Administrative Support Staff member. The role involves providing support to the Housing Support Group, managing office duties, and engaging with vulnerable clients. We require candidates with strong organizational skills and proficiency in Microsoft Office. Additional benefits include annual leave, pension contributions, and access to employee support programs.

Benefits

31 days annual leave including bank holidays

Employer contribution to the Government Nest Pension Scheme

Employment Assistance Programme

Access to discounts via the Blue Light Card scheme

Eyecare Voucher Scheme

Qualifications

• Good standard of education or equivalent experience.
• Proficient in Microsoft Office and Excel.
• Experience in office environments and record keeping.
• Good written and verbal communication skills.
• Organised and methodical with a flexible attitude.
• Own transport required for travel.

Responsibilities

• Provide administrative support to HSG teams.
• Handle telephone and reception duties.
• Maintain Excel spreadsheets and other databases.
• Record client feedback and assist staff as needed.
• Occasional visits to clients across Ceredigion.

Skills

Proficient in Microsoft Office

Experience in office environment

Good written and verbal communication skills

Organised and methodical

Flexible, can-do attitude

Self-starting team player

Welsh speaker (desirable)

Education

Educated to a good standard or equivalent experience

Tools

Customer relationship management database

Excel

Job description

Overview

Salary is pro rata'd. The HSG is an early intervention programme to support activity, which prevents people from becoming homeless, stabilises their housing situation, or helps potentially homeless people to find and keep accommodation. It supports vulnerable people to address the often multiple problems they face, such as debt, benefits, tenancy/housing management and health issues. Support is person‑centred, aimed at helping people to secure and maintain sustainable housing by addressing the issues they face and improving their health and well‑being. The key part of the role is to provide support to Age Cymru Dyfed’s Housing Support Officers in Ceredigion.

Key Responsibilities

• Provide administrative support to the HSG Dementia and Older People’s teams as required.
• Telephone/reception duties including client referrals and communication of this to the appropriate team member.
• Photocopying, scanning and disposal of confidential documents.
• Maintaining Excel spreadsheets and other databases.
• Recording client feedback.
• Completing paper and online forms and documents (training will be provided).
• Assisting other members of staff with administrative/clerical duties as required.
• Printing and posting of appropriate documentation as required.
• Occasional visits to clients across Ceredigion (own car essential) to collect documents and/or assist them to make phone calls/applications.
• Undertake any further reasonable duties as requested by the Information and Advice team.
• Adhere to ACD policies and procedures, as well as the staff handbook.
• Participate in any training deemed necessary for the role.

Skills, Qualities and Experience

• Essential: Educated to a good standard (However, experience instead of qualifications will also be taken into consideration)
• Essential: Proficient in Microsoft office and other software/social media applications, especially Excel.
• Essential: Experience of working in an office environment.
• Essential: Experience of record keeping using a customer‑relationship‑management database.
• Desirable: Understanding of issues facing older people, including those relating to housing.
• Essential: Good written and verbal communication skills.
• Essential: Organised and methodical.
• Essential: A flexible, can‑do attitude.
• Essential: A self‑starting team player who takes pride in completing tasks to a high standard.
• Desirable: Welsh speaker.
• Essential: Able to maintain a good working relationship.
• Essential: Own transport (travel may be required across Ceredigion).

Additional Benefits

• 31 days annual leave inclusive of bank holidays at commencement of employment, rising annually with 1 additional long‑service day for the first 5 years of employment.
• Employer contribution to the Government Nest Pension Scheme.
• Employment Assistance Programme (EAP) – a confidential employee benefit designed to help you deal with personal and professional problems, including health and general wellbeing. 24/7 support includes a free 24‑hour confidential helpline for health and wellbeing (stress, anxiety, counselling, family issues, bereavement, financial wellbeing, childcare support, relationship advice, legal & medical information, tenancy & housing concerns, alcohol & drug issues, consumer issues) and a virtual GP service for employees and their families.
• Access to discounts via the “Blue Light Card” scheme.
• Eyecare Voucher Scheme.