HR User Adoption Lead

ABB Schweiz AG; Dutton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global technology company is seeking a User Adoption Lead to enhance user interactions and adoption of processes, data, and technology. This hybrid role involves analyzing user feedback, creating dashboards, and reporting on adoption levels. The ideal candidate will have a passion for user experience, strong analytical skills, and experience with Workday and AI tools. Join us in creating innovative solutions that impact the world.

Qualifications

• 3-6 years of experience in user adoption best practices.
• Strong analytical skills for deriving insights.
• Proven ability to build communities for customer feedback.

Responsibilities

• Assess customer satisfaction and gather user feedback.
• Create dashboards for tool usage levels.
• Report on adoption levels and action plans.

Skills

User experience creation

Understanding of Workday

User adoption best practices

Data analysis

Stakeholder engagement

Tools

Workday

AI tools

WalkMe

Job description

På ABB hjälper vi industrier att bli snabbare, mer resurseffektiva och hållbara. Här är framsteg en självklarhet - för dig, ditt team och hela världen. Som global marknadsledare ger vi dig rätt förutsättningar för att lyckas med det. Det kommer inte alltid att vara enkelt - utveckling kräver mod och styrka. På ABB är du aldrig ensam. Run what runs the world.

Denna position rapporterar till: PD&T Change Mgmt & Adoption Lead

Your Role and Responsibilities

The User Adoption Lead is an insights-driven role that looks for innovation and improvement opportunities in user interaction and adoption of processes, data and technology. The role is accountable for gathering and reviewing user feedback, analyzing data points and dashboard, and collecting market insights and trends to formulate recommendations to the HR Experience Organization to enhance and drive user adoption. Additionally, the User Adoption Lead will be involved in design and implementation of the user support tools.

Work model: Hybrid (LI hybrid)

Location is flexible, while the role holder is expected to work/collaborate with teams in European and US EST time zones. Ultimately, we’ll choose the most qualified candidate for the role.

You will be mainly accountable for:

• Assessing customer satisfaction NPS and overall people experience. Gathering and reviewing user feedback to identify and provide recommendations for areas of improvement for technology and processes to enhance satisfaction and adoption levels.
• Creating and utilizing dashboards to identify usage levels of tools/systems and providing recommendations to Application Owners and/or Vendor Managers to improve utilization.
• Reporting to stakeholders on the adoption levels and action plans to enhance it.
• Contributing to the continuous improvement of the relevant process.
• Building a network across the industry and scanning the market in a search of user interaction and adoption best practices, lessons learned and trends which could be applied to ABB.
• Maintaining and coordinating the build of the user support tools (WalkMe, Workday People Experience suite, etc.) and user interaction interfaces (Workday home page, Messaging, etc.) in line with the latest market trends and business requirements.

Qualifications for the Role

• Passion for creating a great user experience.
• Good understanding of Workday as a system and its user-facing functionalities.
• Proven expertise in user adoption best practices (approx. 3-6 years).
• Ability to analyze data and derive insights and use them for storytelling and building user-centric strategies and recommendations.
• Experience with AI tools, eye for innovation and curiosity around the market trends.
• Knowledge of and experience with WalkMe will be an asset.
• Strong stakeholder engagement.
• Experience in building communities and establishing channels to gather feedback and listen to the voice of the customer.
• Knowledge of measurement techniques and tools. Experience with NPS or equivalent methods of performance tracking.

More about us

The ABB HR Experience Process, Data and Technology organization is dedicated to delivering a world-class HR experience. We develop and implement business-driven strategies, enhance HR systems, and work closely with the business to improve end-to-end HR processes, manage data, and oversee global systems. By taking a holistic approach, we ensure seamless integration of processes, data, and technology to benefit our people. If you have strong technical and analytical skills, a customer-first mindset, and a passion for user experience, we encourage you to apply.

Vi värdesätter människor med olika bakgrund. Kan det här vara ditt nästa steg? Ansök idag eller besök www.abb.com för att läsa mer om oss och se hur vår teknologi påverkar världen.