HR Team Leader

Phoenix Medical Supplies; Runcorn; On-site; GBP 35,000 - 50,000; Full time

Job summary

A healthcare supply company located in Runcorn is seeking an HR Administration Team Leader to drive exceptional HR service delivery. This role involves overseeing the HR administration team, managing high-volume processes, and ensuring compliance with policies. The ideal candidate will have proven experience in HR management, strong analytical and communication skills, and proficiency in HR systems such as iTrent. A CIPD qualification is beneficial. This full-time position offers an opportunity to lead and improve HR operations.

Qualifications

• Proven experience managing or supervising an HR administration or shared services team.
• Strong knowledge of HR systems, with proficiency in Excel being essential.
• Ability to manage high-volume HR processes in a fast-paced environment.

Responsibilities

• Lead and motivate the HR administration team to deliver high-quality HR transactional services.
• Oversee employee lifecycle processes including onboarding and payroll changes.
• Monitor KPIs and implement improvements to meet or exceed targets.

Skills

HR management

Communication skills

Organisational skills

Analytical skills

Attention to detail

Education

CIPD Level 3 or above

Tools

Microsoft Office

iTrent

Job description

HR Administration Team Leader

Location: Runcorn

Department: HR

Contract: Full-time

Are you an experienced HR team leader with the skills and a passion for delivering exceptional service? We’re looking for an HR Administration Team Leader to lead our HR administration team and ensure efficient, accurate, and customer-focused HR service delivery.

About the Role

As Team Leader, you will oversee day-to-day HR administration operations and transactions, lead a small team of HR administrators, and drive great service. You’ll play a key role in ensuring our service levels are met, monitoring KPIs, and collaborate with internal HR colleagues and our customers to deliver a seamless HR administration service.

Key Responsibilities

• Team Leadership & Service Performance: Lead and motivate the HR administration team to deliver high-quality HR transactional services. Act as the escalation point for complex queries and ensure service excellence.
• HR Administration Operations: Oversee employee lifecycle processes including onboarding, contracts, payroll changes, and leavers. Maintain compliance with company policies and Data Protection requirements.
• KPIs & Reporting: Monitor KPIs, analyse performance data, and implement improvements to meet or exceed targets.
• Collaboration & Stakeholder Engagement: Work closely with HR Business Partners, Payroll, Recruitment, and business managers to align HR support with organisational needs.
• Process Improvement & Projects: Identify inefficiencies and lead initiatives to enhance accuracy, speed, and overall service delivery.

What We’re Looking For

Must Have:

• Proven experience managing or supervising an HR administration or shared services team.
• Strong knowledge of HR systems (preferably iTrent) and Microsoft Office, with proficiency in Excel being essential.
• Excellent organisational, analytical, and communication skills.
• Ability to manage high-volume HR processes in a fast-paced environment.
• High attention to detail and ability to maintain confidentiality.

Good to Have:

• CIPD Level 3 or above.
• Experience in coaching and developing team members.
• Familiarity with HR technology and process automation.
• Understanding of employment law and compliance requirements, including Right to Work and DBS.

Behaviours

• Customer-focused mindset.
• Efficient and forward-thinking approach.
• Collaborative and team oriented.
• Committed to creating value and continuous improvement.