HR Team Leader

PHOENIX Medical Supplies Limited; PRESTON BROOK; On-site; GBP 35,000 - 45,000; Full time

Job summary

A Healthcare Supply Company located in England is seeking an experienced HR Administration Team Leader to oversee their HR operations. The ideal candidate will manage HR administration, drive high-quality service delivery, and ensure compliance with policies. Key skills include strong leadership, knowledge of HR systems like iTrent, and excellent communication abilities. This full-time role offers a dynamic work environment focused on continuous improvement in HR services.

Qualifications

• Proven experience managing or supervising an HR administration or shared services team.
• Strong knowledge of HR systems (preferably iTrent) and Microsoft Office, with proficiency in Excel.
• Ability to manage high-volume HR processes in a fast-paced environment.

Responsibilities

• Lead and motivate the HR administration team to deliver high-quality HR transactional services.
• Oversee employee lifecycle processes including onboarding, contracts, payroll changes, and leavers.
• Monitor KPIs, analyze performance data, and implement improvements.

Skills

Leadership

HR systems knowledge

Analytical skills

Organizational skills

Communication skills

Attention to detail

Education

CIPD Level 3 or above

Tools

iTrent

Microsoft Office (Excel)

Job description

Description

HR Administration Team Leader

Location: Runcorn

Department: HR

Contract: Full‑time

Are you an experienced HR team leader with the skills and a passion for delivering exceptional service? We’re looking for an HR Administration Team Leader to lead our HR administration team and ensure efficient, accurate, and customer‑focused HR service delivery.

About the Role

As Team Leader, you will oversee day‑to‑day HR administration operations and transactions, lead a small team of HR administrators, and drive great service. You’ll play a key role in ensuring our service levels are met, monitoring KPIs, and collaborate with internal HR colleagues and our customers to deliver a seamless HR administration service.

Key Responsibilities

• Team Leadership & Service Performance : Lead and motivate the HR administration team to deliver high‑quality HR transactional services. Act as the escalation point for complex queries and ensure service excellence.
• HR Administration Operations : Oversee employee lifecycle processes including onboarding, contracts, payroll changes, and leavers. Maintain compliance with company policies and Data Protection requirements.
• KPIs & Reporting : Monitor KPIs, analyse performance data, and implement improvements to meet or exceed targets.
• Collaboration & Stakeholder Engagement : Work closely with HR Business Partners, Payroll, Recruitment, and business managers to align HR support with organisational needs.
• Process Improvement & Projects : Identify inefficiencies and lead initiatives to enhance accuracy, speed, and overall service delivery.

What We’re Looking For

Must Have

• Proven experience managing or supervising an HR administration or shared services team.
• Strong knowledge of HR systems (preferably iTrent) and Microsoft Office, with proficiency in Excel being essential.
• Excellent organisational, analytical, and communication skills.
• Ability to manage high‑volume HR processes in a fast‑paced environment.
• High attention to detail and ability to maintain confidentiality.

Good to Have

• CIPD Level 3 or above.
• Experience in coaching and developing team members.
• Familiarity with HR technology and process automation.
• Understanding of employment law and compliance requirements, including Right to Work and DBS.

Behaviours

• Customer‑focused mindset.
• Efficient and forward‑thinking approach.
• Collaborative and team oriented.
• Committed to creating value and continuous improvement.