HR Team Leader

PHOENIX Medical Supplies Limited; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A healthcare supply company located in Runcorn is seeking an experienced HR Administration Team Leader to oversee day-to-day HR operations and lead a team of HR administrators. The successful candidate will be responsible for ensuring efficient HR service delivery, monitoring service levels, and implementing process improvements. Ideal candidates will have proven experience in HR management, strong knowledge of HR systems like iTrent, and exceptional organisational and analytical skills. This role offers an opportunity to make a significant impact within the HR function.

Qualifications

• Proven experience managing or supervising an HR administration or shared services team.
• Strong knowledge of HR systems (preferably iTrent) and Microsoft Office, with proficiency in Excel being essential.
• Excellent organisational, analytical, and communication skills.

Responsibilities

• Lead and motivate the HR administration team to deliver high‑quality HR transactional services.
• Oversee employee lifecycle processes including onboarding, contracts, payroll changes, and leavers.
• Monitor KPIs, analyse performance data, and implement improvements.

Skills

Team Leadership

HR Systems Knowledge

Microsoft Office

Organisational Skills

Analytical Skills

Education

CIPD Level 3 or above

Tools

iTrent

Job description

Description

HR Administration Team Leader

Location: Runcorn

Department: HR

Contract: Full‑time

Are you an experienced HR team leader with the skills and a passion for delivering exceptional service? We’re looking for an HR Administration Team Leader to lead our HR administration team and ensure efficient, accurate, and customer‑focused HR service delivery.

About the Role

As Team Leader, you will oversee day‑to‑day HR administration operations and transactions, lead a small team of HR administrators, and drive great service. You’ll play a key role in ensuring our service levels are met, monitoring KPIs, and collaborate with internal HR colleagues and our customers to deliver a seamless HR administration service.

Key Responsibilities

• Team Leadership & Service Performance : Lead and motivate the HR administration team to deliver high‑quality HR transactional services. Act as the escalation point for complex queries and ensure service excellence.
• HR Administration Operations : Oversee employee lifecycle processes including onboarding, contracts, payroll changes, and leavers. Maintain compliance with company policies and Data Protection requirements.
• KPIs & Reporting : Monitor KPIs, analyse performance data, and implement improvements to meet or exceed targets.
• Collaboration & Stakeholder Engagement : Work closely with HR Business Partners, Payroll, Recruitment, and business managers to align HR support with organisational needs.
• Process Improvement & Projects : Identify inefficiencies and lead initiatives to enhance accuracy, speed, and overall service delivery.

What We’re Looking For

Must Have

• Proven experience managing or supervising an HR administration or shared services team.
• Strong knowledge of HR systems (preferably iTrent) and Microsoft Office, with proficiency in Excel being essential.
• Excellent organisational, analytical, and communication skills.
• Ability to manage high‑volume HR processes in a fast‑paced environment.
• High attention to detail and ability to maintain confidentiality.

Good to Have

• CIPD Level 3 or above.
• Experience in coaching and developing team members.
• Familiarity with HR technology and process automation.
• Understanding of employment law and compliance requirements, including Right to Work and DBS.

Behaviours

• Customer‑focused mindset.
• Efficient and forward‑thinking approach.
• Collaborative and team oriented.
• Committed to creating value and continuous improvement.