HR Support Consultant (UK)

Employment Hero; Cardiff; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading HR technology company in Cardiff is seeking an HR Support Consultant to provide post-go-live support to clients. This role focuses on resolving HR-related queries and driving platform adoption while ensuring compliance with HR processes. The ideal candidate will have an HR background and experience in customer support in a SaaS environment. This position offers remote work flexibility and various employee benefits.

Benefits

Generous paternity leave policy

Subsidised egg freezing

Work from home office expense budget

Learning & development opportunities

Qualifications

• Background in HR or related field.
• Experience setting up or administering HRIS/HCM systems.
• Strong verbal and written communication skills.

Responsibilities

• Provide post-go-live support to clients.
• Respond to HR-related queries via email, phone, and platform.
• Assist with troubleshooting and client queries.

Skills

HR background

Experience in SaaS

Customer support

Strong communication

Organizational skills

Job description

Overview

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since 2014, we have grown to a $2 billion valuation with a presence in six countries and service over 300,000 businesses and more than 2 million employees.

The EH Way

At Employment Hero, we are proud of our unique DNA, which we call The EH Way.

• We are Mission First - everything we do is driven by our Mission
• We are Remote First - we champion a remote environment with autonomy and asynchronous communication
• We are AI First - AI is a fundamental part of how we operate, innovate, and scale
• We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
• We Live by Our Values - we role model our values 100% of the time
• We Expect High Performance - we set a high standard and strive to be exceptional

This role

Our HR Support Consultants are partners to our clients and are responsible for gathering information and ensuring continued support and success after implementing our Employment Hero HR product. You will support our customers to ensure accuracy of HR compliance and legislative conditions of employment, addressing issues with professionalism and care and escalating to appropriate teams when necessary.

Your key focus areas will be

• Supporting customers post go-live by resolving HR-related queries with care, speed, and accuracy
• Driving confident HR platform adoption and usage by offering proactive guidance and compliance expertise
• Contributing to ongoing product and process improvements using customer feedback and insights
• Reducing HR support escalations by providing effective first-touch resolutions and knowledge-sharing

Responsibilities include

• Provide post-go-live support to clients by guiding updates or troubleshooting, including award interpretation and platform configuration
• Respond to HR-related queries from internal support members and external clients via email, phone and the Employment Hero platform
• Take on client and team HR escalations for our customers
• Assist with requirements gathering to run post mortems and internal support team workshops
• Assist with troubleshooting and client queries; coordinate with internal teams for successful delivery
• Collaborate with your team of Support Consultants to lead HR platform adoption to meet client needs
• Help build and continually improve documentation and embrace new and existing technologies to improve service delivery
• Be creative, aiming to simplify and improve processes to help team operations run more efficiently and increase client happiness

Who You Are

To thrive at Employment Hero, you should embody The EH Way with focus, agility, and impact. You will also bring:

• A background in HR or related field
• Experience in SaaS and customer support is preferred
• Experience setting up, implementing or administering HRIS/HCM systems
• A confident and engaging communicator who builds relationships
• Well-organised with the ability to juggle multiple priorities and deadlines
• An attitude that puts customer needs first
• Ability to identify issues early and work with your team to resolve them
• Strong verbal and written communication skills
• High emotional intelligence and maturity

What We Can Offer

Joining Employment Hero means working remotely with flexibility, access to cutting-edge tools, and surround yourself with ambitious, outcome-driven colleagues. You’ll own ESOP in a fast-growing tech company and have access to a wide range of benefits, including a generous paternity leave policy, subsidised egg freezing, a WFH office expense budget, and learning & development opportunities.

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here. Employment Hero celebrates diverse perspectives and invites people of all backgrounds and identities to apply for this position.