HR Specialist

Mitie; Birmingham; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading service provider in Birmingham is seeking an experienced HR Specialist to manage HR services and processes effectively. You will liaise between the business and offshore partners, lead improvements, and handle escalations. Ideal candidates will have HR knowledge, strong stakeholder management skills, and experience in technology integration for HR processes. This role includes flexible hybrid working arrangements and a range of employee benefits to support your career development.

Benefits

Virtual GP service

Flexible lifestyle benefits

Cycle-to-work scheme

Enhanced pension contributions

Career development opportunities

Qualifications

• Experience in HR and shared services or outsourced environments.
• Ability to manage complex queries in a busy setting.
• Knowledge of HR systems and technology tools.

Responsibilities

• Serve as the main contact for HR services and manage escalations.
• Identify and implement process improvements for efficiency.
• Lead and influence third-party provider for HR service delivery.

Skills

HR knowledge

Stakeholder management

Organizational skills

Attention to detail

Process improvement

Technology comfort

Tools

SAP

SuccessFactors

Microsoft Office

Job description

Better places, thriving communities.

What's the role about?

Are you an experienced, technology-focused HR Specialist? We're looking for you to join our team!

You will make sure HR services run smoothly by being the main link between the business and our offshore service partner. As an expert in HR processes, you will handle escalations, check service performance, and lead improvements. You will also manage HR projects, ensure we follow policies and laws, and help build efficient, future-ready ways of working.

You’ll need strong people and project management skills, great attention to detail, and the ability to work independently while collaborating with others.

What will I be doing?

You’ll be the main contact for HR services, managing escalations and ensuring service levels meet business needs, strategically leading and influencing our third‑party provider for excellent HR service delivery. You’ll also:

• Lead Area Ownership: Take responsibility for one of these areas – Administration, Starters, Leavers & Movers (SLAM), Right to Work, or Helpdesk Enquiries.
• Improve Processes and Fix Issues: Find ways to make processes simpler, faster, and better for managers and colleagues. Investigate problems and ensure solutions are put in place.
• Use Technology: Introduce agentic AI and digital tools to automate tasks and improve accuracy.
• Stay Compliant and Work Together: Support audits and checks so everything meets legal and company standards. Partner with stakeholders to support HR projects and improve People Operations.
• Share Knowledge: Train managers and offshore teams on HR systems and best practice.
• Use Data: Monitor data quality, onboarding checks, and legal requirements.

What are we looking for?

• Good knowledge of HR and experience in shared services or outsourced environments.
• Ability to manage complex queries and deliver great service in a busy setting.
• Strong stakeholder‑management skills and the ability to build good relationships.
• Comfortable using technology and supporting digital change.
• Excellent organisational skills and ability to manage multiple priorities.
• High accuracy, confidentiality, and attention to detail.
• Knowledge of process‑improvement methods like LEAN (preferred).
• Experience with HR systems such as SAP, SuccessFactors, and Microsoft tools like Copilot, Loop, and Office.

Where will I be based?

We offer a flexible hybrid working model. You’ll need to travel to our Birmingham office once or twice a week and occasionally to India to drive offshore operations. There may also be travel to other Mitie offices.

Sound like an exciting role for you? Apply today!

Our market‑leading offering provides you with benefits that suit your lifestyle.

We provide a virtual GP for you and your household, financial wellbeing assistance through our Salary Finance scheme (access 50% of earned pay before payday for a small fee, competitive loans), and a link to our flexible lifestyle benefits platform, Choices. You may purchase up to five extra days’ holiday each year, buy critical illness insurance, dental treatment or technology products at reduced cost, and enjoy high‑street discounts through our MiDeals platform.

Additional benefits include a cycle‑to‑work scheme, life cover up to four times your salary, enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan. We award employees with Mitie Stars for hard work – cash prizes are available monthly and annually (up to £10).

Career progression is a top priority. We offer a diverse range of training and development opportunities through a wide selection of learning resources.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, please let us know by emailing Chloe Smailes at [email protected].