HR Shared Services Manager – AI-Driven Employee Support

Gilead Sciences Europe Ltd.; Uxbridge; On-site; GBP 55,000 - 75,000; Full time

Job summary

A global biopharmaceutical company is seeking an HR Shared Services Manager based in Uxbridge, England. This role focuses on managing employee support and optimizing HR inquiry management processes. Candidates should have strong communication and analytical skills, along with experience in leading HR operations. A Bachelor's or Master's degree is preferred, and proficiency in tools like Microsoft Excel and ServiceNow is required. Engage with key stakeholders and contribute to continuous service improvement within a dynamic environment.

Qualifications

• Experience leading day-to-day HR Shared Services operations.
• Ability to manage confidential information.
• Proven capability in stakeholder relationship management.

Responsibilities

• Manage day-to-day operations of HR Shared Services.
• Implement AI-driven solutions to optimize HR processes.
• Supervise first line employee support team.

Skills

Customer service orientation

Data analysis skills

Strong communication skills

Problem-solving skills

Team-oriented mentality

Education

Bachelor's Degree or Master's Degree

Tools

Microsoft Excel

ServiceNow

Microsoft PowerPoint

MS Visio

Job description

A global biopharmaceutical company is seeking an HR Shared Services Manager based in Uxbridge, England. This role focuses on managing employee support and optimizing HR inquiry management processes. Candidates should have strong communication and analytical skills, along with experience in leading HR operations. A Bachelor's or Master's degree is preferred, and proficiency in tools like Microsoft Excel and ServiceNow is required. Engage with key stakeholders and contribute to continuous service improvement within a dynamic environment.