HR Shared Services Advisor

Mencap; Peterborough; Hybrid; GBP 22,000 - 28,000; Part time

Job summary

A leading support organization based in Peterborough is looking for a confident individual to join their HR team as a HR Shared Services Advisor. This part-time role (25 hours per week) involves conducting employment checks, managing employee documentation, and ensuring data accuracy in internal systems. Ideal candidates will have some customer service experience and a willingness to learn. Flexibility is offered with the option to work from home or in the office.

Benefits

32 days of paid holiday (pro rata)

Discounts at leading high‑street retailers

Access to health cash plans

Interest-free loans

Qualifications

• Must be confident to answer calls and emails.
• Ideally have a good understanding of policies and procedures.
• The role requires collaboration with teams across the UK.

Responsibilities

• Conduct all employment checks for new employees.
• Ensure correct documentation and references are received.
• Maintain accurate data in Mencap systems.

Skills

Customer service experience

Computer skills

Experience in using a range of software

Job description

Job Advert

We are recruiting for a HR Shared Services Advisor to join our busy and proven HR team in Peterborough. The role is 25 hours per week fixed term contract to cover a secondment until the end of October 2026. This is an exciting opportunity to join a centralised HR Shared Service team and really make a difference to the people we support.

Here at Mencap we understand that some of our office based colleagues can do their role from a range of locations, which is why we like to be flexible. The role requires you to work 25 hours per week, you can choose to work from home or from our Peterborough office.

During your first month of training, you'll be expected to come in twice a week.

Are you someone who is willing to learn and try new tasks? We need a confident person to answer calls and emails. It would be good for you to have some computer skills.

Do you have the skills to become a HR Shared Service Advisor?

• You will be doing all employment checks for new employees.
• Making sure we have employment references and correct identification documents.
• Making sure all data is correct in Mencap systems and uploaded.
• Sending letters to employees at Mencap.
• Experienced and confident in using a wide range of different software and databases.
• Ideally have a good understanding of policies and procedures with the ability to guide our internal customers using the relevant policy and procedures.
• Sending references to previous employees.
• The successful candidate ideally will have experience working within a customer service environment. You will have the ability to work decisively in collaboration with the teams we support all over the UK.
• This is not an exhaustive list of the role and its requirements, please look at the full job description for further information.

This vacancy closes on Tuesday 20th January 2026.

Here at Mencap we operate a blinded recruitment process for a lot of our roles, please ensure you apply with a full application and covering statement.

JOB ID: 35282

Benefits

• Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated. Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high‑street retailers, access to health cash plans, interest‑free loans, and many more exciting offerings. For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We’re here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in. At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues. Belonging at Mencap is for everyone, every day, everywhere. Everyone is expected to treat people well and make Mencap an inclusive organisation. Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes. Everywhere people will feel respected, valued, and safe to be themselves. We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long‑term health condition, women, parents and carers, and their allies. We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.