HR Shared Service Manager

Artis Recruitment; Bristol; On-site; GBP 40,000 - 45,000; Full time

Job summary

A values-led organisation in the United Kingdom seeks an HR Shared Service Manager to develop and deliver high-quality HR services. This newly created full-time role in Bristol involves leading day-to-day operations, managing a shared services team, and ensuring a responsive employee experience. An ideal candidate will have proven experience in HR operations, possess a CIPD Level 5 qualification, and excel in stakeholder management. The salary is £40,000 - £45,000 with great benefits.

Benefits

Generous pension

Holiday allowance

Free parking

Subsidised gym

Restaurant discounts

Retail discounts

Qualifications

• Proven experience leading an HR Shared Services, HR Operations or HR Service Delivery function.
• Strong knowledge of HR processes, employment legislation, and best practices.
• Experience managing team performance against KPIs.

Responsibilities

• Lead the daily operation of the HR Shared Services Centre.
• Manage performance against agreed KPIs and SLAs.
• Oversee end-to-end recruitment and screening activity.
• Lead, coach, and develop a team of HR Shared Services Assistants.
• Build relationships with managers and stakeholders.

Skills

HR operations management

Performance management

Stakeholder management

Problem-solving

Communication

Continuous improvement mindset

Education

CIPD Level 5 or equivalent

Tools

Workday

Job description

Artis HR are supporting a values-led organisation as they create a brand-new HR Shared Services function. They are now seeking an HR Shared Service Manager to lead the development and delivery of a high-quality, efficient and compliant HR service.

This is a newly created role with real scope to shape how HR services are delivered across the organisation. You'll take ownership of day-to-day HR operations, lead a shared services team and ensure managers and employees receive a consistent, responsive and customer-focused experience across the full employee lifecycle.

Key responsibilities include:

• Leading the daily operation of the HR Shared Services Centre, including the setup and management of an HR ticketing system
• Managing performance against agreed KPIs and SLAs, ensuring accuracy, compliance and service excellence
• Overseeing end-to-end recruitment and screening activity, delivering a timely, compliant process and strong candidate experience
• Leading, coaching and developing a team of HR Shared Services Assistants to drive engagement and performance
• Building strong relationships with managers and stakeholders across the organisation
• Optimising HR operational processes and making effective use of HR systems (Workday), reporting and automation
• Contributing to the People senior leadership team, providing insight, reporting and recommendations

Key requirements:

• Proven experience leading an HR Shared Services, HR Operations or HR Service Delivery function
• CIPD Level 5 (or equivalent demonstrable experience)
• Strong knowledge of HR processes, employment legislation and best practice
• Experience of managing team performance against KPIs
• Confidence using HR systems and reporting tools (Workday desirable)
• Strong communication, stakeholder management and problem-solving skills
• A continuous improvement mindset and customer-focused approach

This is a full-time role based in Bristol, with a salary of £40,000 - £45,000 plus an excellent benefits package including generous pension, holiday allowance, free parking, subsidised gym and restaurant, and retail discounts.

If you're looking to lead and shape a newly formed HR Shared Services function, this is an exciting opportunity to make a real impact.

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