HR Services Administrator

Alternative Networks (now part of Daisy Group); Maidstone; Hybrid; GBP 29,000; Full time

Job summary

A leading utilities provider is seeking an HR Services Administrator to manage daily HR tasks and assist employees with HR policies. This role offers a salary around £29,000 and blended working after probation. Ideal candidates should have strong communication skills and intermediate knowledge of MS Office. The position is located in Maidstone, and drivers are preferred due to limited public transport.

Benefits

25 Days Annual Leave plus bank holidays

Reservist Leave

Personal Pension Plan

Tenancy Loan Deposit Scheme

Discounted gym membership

Employee Assistance Programme

Qualifications

• Willingness to take responsibility and assume ownership.
• Work collaboratively in a team and on own initiative.
• Ability to meet deadlines while managing multiple tasks.

Responsibilities

• Perform the day-to-day HR Services tasks accurately.
• Contribute to implementing improvements on SAP system.
• Advise and assist employees with queries on HR Services policies.

Skills

Ability to work under pressure

Concise and accurate written style

Good verbal communication skills

Intermediate knowledge of Microsoft Word

Intermediate knowledge of Excel

Evidence of administration experience

Education

Desirable CIPD Level 3 or willingness to study towards

Job description

Overview

81506 - HR Services Administrator. This HR Services Administrator will report to the HR Services Team Leader and will work within the Human Resources directorate based in either our Crawley or Maidstone office. You will be a permanent employee.

You will attract a salary of Circa £29,000.00 - depending on experience and a bonus of 7.5%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote.

Close Date: 10/10/2025

PLEASE NOTE – If you are wanting to be based at our Maidstone site, please be advised that you would need to be a car driver as there is no public transport that stops close to our Bircholt Road offices.

We Also Provide The Following Additional Benefits

• 25 Days Annual Leave plus bank holidays.
• Reservist Leave – Additional 18 days full pay and 22 unpaid
• Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
• Tenancy Loan Deposit Scheme, Season Ticket Loan
• Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes
• Occupational Health support
• Switched On – scheme providing discount on hundreds of retailers' products
• Discounted gym membership
• Employee Assistance Programme

Job Purpose

You will perform the daily HR Services tasks, ensuring provision quality administration and advice.

Dimensions

No direct reports – works in a team of up to 6 members.

No FAL Level

Principal Accountabilities

• You will perform the day-to-day HR Services tasks in an accurate and efficient way.
• Ensure that any specific responsibilities given are managed and completed competently.
• Contribute in implementing improvements on SAP system, automation and working practices.
• Ensure SLA and audit targets are complied with.
• Manage projects that you are allocated.
• You will observe all GDPR and all HR Services processes

Nature And Scope

To include:

• You will perform all daily activities of the team, referring issues to the HR Services Team Leader when direction/advice is required, but ensuring that any potential serious issues are communicated without delay.
• Advise and assist employees, business managers and wider HR Team with queries on HR Services policies e.g. Maternity, Flexible working.
• Ability to work to deadlines such as payroll close, and team service level agreement.
• Maintain accuracy following the team auditing process, contributing to the objective of 1% inputting errors
• Ensure that any specific responsibilities you are given are accurately carried out.
• You will partake in regular meetings with Team Leader and attend and contribute to Team Briefs
• Build supportive relationships with team members and other wider HR personnel to facilitate “One HR” initiative.
• Help with the identification and facilitation of improvements to processes.
• Help test all new processes
• To support with the reconciliation and processing of invoices relating to our HR team.
• To support our commitment to providing excellent customer service by submitting details of customer interactions for the weekly customer survey.

Qualifications

• Willingness to take responsibility and assume ownership
• Ability to work under pressure and meet deadlines while handling multiple tasks
• Work collaboratively in a team and on own initiative
• Concise and accurate written style, and good verbal communication skills
• Intermediate knowledge of Microsoft Word, Excel
• Evidence of administration experience preferably HR or Payroll
• Desirable CIPD Level 3 or willingness to study towards.

Health & Safety Responsibilities

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.

Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.

If in doubt ask!

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

If you have any queries in connection to this vacancy or your application, please contact us at [e-mail] quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.