HR Coordinator

Pertemps Thames Water; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading UK water company is seeking an HR Co-ordinator to assist the People Services team. This role involves supporting HR and Payroll Administration, acting as the point of contact for employee enquiries, and maintaining accurate records. The ideal candidate will possess strong organisational, IT, and communication skills, along with an advanced level of Excel. Offering a competitive salary and numerous benefits, this position allows for hybrid working and a chance to develop within a diverse environment.

Benefits

Competitive salary from £25,000 per annum

Annual Leave – 24 days holiday per year

Performance-related pay plan

Generous Pension Scheme

Access to health and wellbeing benefits

Qualifications

• Great organisational skills.
• Able to multi-task.
• Highly organised and responsive, with an ability to deal with a high volume of queries each day.
• Great communication skills.
• Great IT skills including use of Microsoft Outlook.
• Advanced level of Excel.
• Resilient and able to be flexible to change in demands, whilst remaining approachable.
• Trustworthy, with the ability to maintain confidentiality.
• Able to be a positive ambassador for the People Team.

Responsibilities

• Support HR and Payroll Administration across the People Team.
• Act as the first point of contact for customer enquiries.
• Maintain accurate employee records.
• Undertake ad hoc project work when required.
• Communicate diligently with various stakeholders.
• Update employee records with changes to pension contributions.
• Ensure achievement of Key Performance Indicators (KPIs).

Skills

Organisational skills

Communication skills

IT skills

Excel (advanced)

Multi-tasking

Confidentiality

Job description

Job Summary

We are looking for an HR Co-ordinator to assist the People Services team which is responsible for providing front-line service to all Thames Water employees and managers. This role requires someone with great organisational and administration skills to support the daily administration ensuring employees are paid accurately and on time.

What you’ll be doing as a HR Coordinator

• Supporting HR and Payroll Administration across the People Team.
• Act as the first point of contact for customer enquiries, forwarding specialist requests to other members of the HR department as appropriate.
• Maintain data using company specific systems ensuring that records are accurate and up-to-date such as processing leavers, pensions or other benefits.
• Undertake ad hoc project work when required.
• Communicate with a broad range of people in a courteous and professional manner.
• Liaise with line managers, the IT Service Desk, and the wider business.
• Update employee records with changes to pension contributions.
• Undertake ad-hoc reporting and provide project support as required.
• Take responsibility for your workload and own queries/cases through to resolution. If unable to resolve, triage and communicate effectively with all involved.
• Ensuring achievement of Key Performance Indicators (KPIs).

Base location & Working hours

Base location: Hybrid – Reading.

Working hours: 36 hours, Monday to Friday.

Essential Criteria

• Great organisational skills.
• Able to multi‑task.
• Highly organised and responsive, with an ability to deal with a high volume of queries each day.
• Great communication skills.
• Great IT skills including use of Microsoft Outlook.
• Advanced level of Excel.
• Resilient and able to be flexible to change in demands, whilst remaining approachable.
• Trustworthy, with the ability to maintain confidentiality.
• Able to be a positive ambassador for the People Team, representing your role and function positively and professionally at all times.
• Desirable: able to work in a remote HR Advisory service using a similar service model/approach and able to visit TW sites as required.

What’s in it for you?

• Competitive salary from £25,000 per annum, depending on experience.
• Annual Leave – 24 days holiday per year increasing to 30 with the length of service (plus bank holidays).
• Performance‑related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to a range of benefits to help you take care of your health, wellbeing, and finances, including annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers, and life assurance.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

Inclusion & Support

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

Contact & Disclaimer

Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.