HR Advisor (ER Case Management)

JLL; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global real estate services company is seeking an HR professional to drive local HR strategy and enhance employee relations. The role requires a Bachelor's degree and expertise in managing complex HR situations within a matrixed organization. The incumbent will ensure alignment with global HR practices and foster a culture of inclusion. The position is based in the UK, with office attendance in London three times a week.

Qualifications

• Bachelor's degree or equivalent experience.
• Experience working in a remote, matrixed organization.
• Skilled team player with clear communication.

Responsibilities

• Act as local delivery expert of global HR strategy.
• Manage complex employee relations situations.
• Develop efficiencies supporting line managers.

Skills

Employee relations expertise

Organizational skills

Communication skills

Problem-solving abilities

Education

Bachelor's degree or equivalent experience

Tools

Workday

PeopleSoft

Microsoft Suite

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL supports the Whole You, personally and professionally.

We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Key Accountabilities

Functional Knowledge

• Act as local delivery expert of JLL’s global HR strategy, ensuring that local policies and practices are in line with Global HR strategy
• Proactively anticipate opportunities or issues and develop innovative solutions to address the opportunities at the root cause with intention to arrive at sustainable solutions
• Drive pro‑active engagement from the business on employee relations matters - minimising future business risk
• Focus on prompt service delivery, both setting and delivering on SLA response rates to queries
• Utilise technology to advance employee relations metrics for socialisation with People Partners and the wider PXP community
• Develop efficiencies and an infrastructure that supports line managers on the self‑delivery of all employee relation matters i.e through training, guides, and sharing of best practice
• Enable an exceptional employee experience during moments that matter through the service provided by UK HR Advisory
• Contribute towards a culture of inclusion which celebrates our employee diversity and promotes employee belonging
• Participate in projects with other COE’s on process improvements impacting business results
• Manage various degrees of complex employee relations situations in partnership with JLL’s Employee Relations team - for high risk or litigious matters
• Provide consultation to business stakeholders through coaching, training and advisory support
• Lead the integration and embed transferring populations under TUPE, with both precision and great focus on employee experience
• Cultivate strong meaningful relationships with both local employees and People Partners to build trust as their primary touchpoint “on the ground”

Business Expertise

• Experience of delivering HR and Operational activity within a complex organization, with an expertise in employee relations
• Strong background in technology and how this can be leveraged to support organization efficiency
• Team player who can leverage business strategy to effectively support local programs

Skills & Competencies

Leadership

• Drive the growth of the workforce on the ground, serving as a local HR professional
• Skilled facilitator, who can lead local and regional employee events, programs, etc.

Problem Solving

• Ability to adjust styles of communicating to varying situations to ensure an inclusive environment
• A passion to work with people across a variety of backgrounds teaching and learning from people across the organization
• Excellent organizational skills with a starter finisher mentality with acute attention to detail

Interpersonal Skills

• Ability to adjust styles of communication to varying situations to effectively communicate with a diverse array of stakeholders
• Ability to cultivate robust and meaningful relationships to serve as a trusted HR expert to employees and managers
• An appetite for exceeding expectations within the business

Qualifications / Experience / Education

• Bachelor's degree or equivalent experience (e.g., CIPD Accreditation, BS in human resources, business administration or vocational apprenticeship in a related discipline)
• Experience working in a remote, matrixed, and geographically distributed organization.
• Skilled team player who is able to communicate their thoughts clearly and effectively
• London based, office 3 times per week
• 6 month FTC

Scope of Role

• UK only
• Circa 5000 UK based employees
• Collaboration with EMEA based colleagues
• Systems Used
  • Workday
  • ITrent
  • Microsoft Suite
  • PeopleSoft
  • Tableu#LI-RM2

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call [phone] to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and affirmative action policy here.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

Location: On-site – Birmingham, GBR, Bristol, GBR, London, GBR

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