HR Advisor

OCS; Ipswich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facilities management company in Ipswich is seeking a proactive HR Advisor to support the organization’s people strategy. This dynamic role involves handling employee relations cases, coaching managers, and ensuring compliance with UK employment law. The ideal candidate will have Employee Relations experience and strong communication skills. Join a company that values professional development and offers various benefits, including breakfast and lunch services at the office.

Benefits

Breakfast and lunch services

Free coffee and hot chocolates

Access to exclusive discounts and rewards

Qualifications

• Experience of working within Employee Relations or Employment Legal.
• Experience in shared service HR delivery is desirable.
• Proficient in HR systems and Microsoft Office Suite.

Responsibilities

• Act as primary contact for complex employee relations cases.
• Coach managers on handling sensitive people matters.
• Lead investigations into employee relations issues.

Skills

Employee Relations experience

Interpersonal and communication skills

Problem-solving skills

Proficient in Microsoft Office Suite

Education

CIPD qualification

Tools

Case Management Tool

HR systems

Job description

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role

We are seeking a proactive and HR Advisor to join our team and play a key role in supporting our organisation’s people strategy. This is a dynamic and varied role, requiring a hands‑on approach to deliver a wide range of generalist HR activities, including employee relations, colleague engagement, HR reporting, organisational restructures, and policy development.

Key Responsibilities

• Act as the primary point of contact for complex employee relations cases, including disciplinary, grievance, capability, and absence management.
• Coach and advise managers on handling sensitive people matters in line with HR policy and employment legislation.
• Lead or support investigations into ER issues, ensuring thorough, fair, and timely resolution.
• Support Managers with organisational change processes including restructures, TUPE, and redundancy consultations.
• Keep up to date with changes in employment law and ensure HR practices reflect legal and regulatory requirements.
• Ensure compliance with UK employment law and organisational policies.
• Foster a positive and inclusive work environment.
• Prepare and analyse HR metrics and reports to inform decision-making.
• Monitor key performance indicators (KPIs) related to turnover, absence, and engagement.
• Provide insights and recommendations to improve HR practices.

The Ideal Candidate

• Experience working within Employee Relations/ Employment Legal.
• Experience of working within a shared service HR delivery is desirable.
• CIPD is advantageous but qualifications can be provided for the right person.
• Experience utilising a Case Management Tool.
• Proficient in HR systems and Microsoft Office Suite.
• Strong interpersonal and communication skills, with the ability to build relationships at all levels.
• Excellent problem-solving skills and the ability to handle sensitive matters with discretion.
• Self‑motivated and able to work effectively in a fast‑paced environment.

Why Join OCS

⭐ OCS are ranked 36th on Glassdoor’s Best Companies to Work For in 2025, reflecting our dedication to building a supportive workplace where our colleagues feel valued and motivated.

🍲 Our Catering team offers breakfast and lunch services at our Ipswich head office, along with free coffee, hot chocolates and a replenishable fruit basket.

🚀 We believe in investing in our colleague’s futures. The OCS Academy provides a range of courses and resources that will allow you to grow your personal skills and advance your career.

🙂 With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.