HR Administrator

Word360; Birmingham; On-site; GBP 24,000 - 30,000; Full time

Job summary

A dynamic translation and interpreting company in Birmingham is seeking a proactive HR Administrator to support HR functions across staff and sub-contractors. The role includes maintaining employee records, assisting in recruitment processes, and supporting onboardings. Ideal candidates will have strong organisational skills and be working towards CIPD Level 3 in People Practice. Comprehensive benefits include generous holiday allowance, health insurance, and opportunities for career growth.

Benefits

24 days holiday plus bank holidays

Loyalty Reward for extra paid holidays

Comprehensive Training

Health insurance

Free gym memberships

Cycle to Work Scheme

Workplace pension plan

Paid Sick Leave

Business-wide social events

Qualifications

• Strong organisational skills with excellent attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Confident communicator with a professional manner.
• Good IT skills and experience in HR administration preferred.
• Experience with recruitment and onboarding processes is an advantage.

Responsibilities

• Maintain HR records in compliance with GDPR.
• Prepare various HR documentation for new and existing employees.
• Support recruitment processes and manage candidate communications.
• Maintain sub-contractor compliance documentation.

Skills

Organisational skills

Attention to detail

Communication skills

IT skills

Confidentiality

Education

GCSEs including Maths and English

CIPD Level 3 in People Practice (working towards)

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

About The Role

Word360 is an award-winning, tech-enabled translation and interpreting company specialising in the health and social care sectors, supporting large organisations with their communication needs. Our clients include the NHS, local authorities, and other public sector bodies.

Main Purpose of Job

We are seeking a proactive and highly organised HR Administrator to provide comprehensive HR administrative support across both our employed staff and our sub‑contractor workforce. This role is ideal for someone working towards CIPD Level 3, who is looking to build a strong foundation in HR and progress within the profession.

Responsibilities and Duties

General HR Administration (Employees)

• Maintain accurate and up‑to‑date employee records in line with GDPR requirements.
• Prepare HR documentation including offer letters, contracts, contract variations, reference requests, probation confirmations, and leaver letters.
• Support the onboarding process for new starters, including collecting starter paperwork, referencing, right‑to‑work documentation, and setting up HR systems access.
• Administer probation review processes and monitor the completion of reviews.
• Support payroll by collating and checking HR‑related changes (new starters, leavers, salary amendments, absence records, etc.).
• Assist with the maintenance and updating of HR policies, procedures, and templates.
• Ensure all personal data is handled securely and in accordance with GDPR and internal data protection policies.
• Provide note‑taking support for HR Manager/Department Managers during meetings (e.g. investigations, hearings, and other formal discussions).
• Support the coordination of mandatory training and maintain accurate training records.

Recruitment & Onboarding Support (Employees & Sub‑Contractors)

• Assist with drafting and posting job adverts on relevant platforms.
• Support interview coordination, including scheduling, confirmations, and organising meeting rooms or online meeting links.
• Manage candidate communication throughout the recruitment process.
• Conduct pre‑employment checks (right‑to‑work, references, qualifications, DBS where required).
• Support the delivery of a smooth onboarding experience, including induction planning, documentation, and system access set‑up.

Sub‑Contractor Administration & Management

• Maintain an up‑to‑date database of all approved sub‑contractors, including key details, compliance documents, and status.
• Ensure all required documentation is collected, verified, and kept current (e.g. contracts, right‑to‑work evidence, qualifications, compliance paperwork).
• Monitor expiry dates for critical documents (such as right‑to‑work or DBS) and proactively follow up to obtain updates.
• Support the onboarding of new sub‑contractors, ensuring all checks are completed and records accurately created in the system before work is assigned.

Skills And Attributes Required

• Strong organisational skills with excellent attention to detail.
• Ability to manage multiple tasks and priorities in a fast‑paced environment.
• Confident written and verbal communicator with a professional and approachable manner.
• Discreet and always respectful of confidentiality.
• Good IT skills, including Microsoft Office (Word, Excel, Outlook) and the ability to learn HR/CRM systems quickly.
• Proactive, hands‑on approach with a willingness to learn and develop.
• Previous experience in an HR administration or similar administrative role is desirable.
• Experience handling confidential and sensitive information.
• Exposure to recruitment and onboarding processes is an advantage.
• GCSEs (or equivalent) including Maths and English.
• Working towards CIPD Level 3 in People Practice.

Benefits

• Holiday Allowance: 24 days of holiday per year, plus bank holidays, and an additional day off for your birthday.
• Loyalty Reward: Earn an extra paid holiday for every two years of service, up to a maximum of 29 days.
• Comprehensive Training: Structured onboarding process, full training, and ongoing development opportunities, including annual group training.
• Employee Recognition: Celebrate achievements with employee awards and development programs.
• Health and Wellness: Health insurance, free gym memberships, free cinema tickets, and more.
• Career Growth: Ambitious growth plans to continually expand your expertise and opportunities.
• Cycle to Work Scheme: Support for cycling.
• Pension Scheme: Workplace pension plan.
• Paid Sick Leave: Paid time off during illness.
• Social Events: Business‑wide social events.