Housing Works Planner

Reed; Nottingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading housing association in the UK seeks a Housing Works Planner for a 3-month rolling contract in Nottingham. The role involves efficiently scheduling and managing job allocations in a high-pressure environment. Ideal candidates should have excellent communication skills, high computer literacy, and the ability to handle challenging customer interactions. This position offers a competitive hourly rate of £16.08 PAYE / £21.33 Umbrella. Applicants should be quick learners capable of managing high volumes of work.

Qualifications

• Basic knowledge of repairs and prioritization is essential.
• Proven ability to multitask across various systems.
• Ability to manage challenging customer interactions.

Responsibilities

• Schedule and manage job allocations under pressure.
• Utilize systems to track job progress.
• Maintain effective communication with customers.

Skills

Communication skills

High computer literacy

Customer service

Ability to handle high volumes of work

Quick learning capabilities

Tools

DRS

NEC

Job Manager

Job description

Housing Works Planner

Contract Type: 3-month rolling contract

Hourly Rate: £16.08 PAYE / £21.33 Umbrella per hour

Hours: 37.5 per week, Monday to Friday

3x positions available

Location: Nottingham, Full-time office-based

Start Date: ASAP / Urgent start

Overview

We are currently seeking a Temporary Planner to join a large housing association in Nottingham. This role is crucial for managing the scheduling of damp and mould work due to high demand. It is perfect for individuals who are quick learners and can handle high volumes of work efficiently and effectively.

Day-to-Day of the Role

• Efficiently schedule and manage job allocations in a high-pressure environment.
• Utilise various systems simultaneously to manage and track job progress.
• Maintain clear and effective communication with customers, handling inquiries and difficult conversations professionally.
• Ensure all tasks are completed accurately and in a timely manner, adhering to company standards and customer expectations.

Required Skills & Qualifications

• Basic knowledge of repairs and the ability to understand different priorities.
• Excellent written and spoken communication skills.
• High computer literacy.
• Proven ability to handle high volumes of work and multitask across several different systems.
• Exceptional customer service skills with the ability to manage challenging interactions.
• Quick learning capabilities are essential due to the short-term nature of the contract.
• Preferable knowledge of systems such as DRS, NEC, and Job Manager.

How to Apply

To apply for the Housing Works Planner position, please submit your CV detailing your relevant experience