Housing Support Worker Nights

North Wales Housing; Wales; On-site; GBP 10,000 - 40,000; Part time

Job summary

A housing association in Wales seeks a dedicated individual to support vulnerable service users at a hostel. The role involves assisting with mental health, housing claims, and organizing activities that promote social inclusion. Candidates should have experience in client-centred environments and will need good communication skills. This permanent part-time position offers £12.97/hour with additional benefits including annual leave and a contributory pension scheme.

Benefits

Monthly night worker allowance

Employee health assistance

Enhanced maternity and paternity pay

Generous contributory pension scheme

Qualifications

• Proven experience working in a client-centric environment such as housing or care.
• Willingness to learn Welsh if not already proficient.
• Awareness of issues related to homelessness and relevant support services.

Responsibilities

• Support service users with mental health and wellbeing.
• Assist with claims for housing and associated benefits.
• Organise engaging activities to promote social inclusion.
• Perform security and fire safety checks.

Skills

Ability to hold everyday conversations in Welsh or willingness to learn

Experience in a client‑centred environment

Knowledge of the support needs of vulnerable people

Good verbal and written communication skills

Hard‑working with a positive 'can do' attitude

Basic IT skills with knowledge of Microsoft Word, Excel and Outlook

Job description

Overview

Working at Noddfa hostel in Colwyn Bay, you'll support people with their housing needs and life skills in a person‑centred, trauma‑informed way and contribute to the safe running of the hostel.

Key Responsibilities

• Support service users with mental health and wellbeing, encouraging healthy activities and lifestyles, and signposting to services
• Assist with claims for housing and associated benefits to support residents' financial stability
• Organise and manage a range of engaging activities to promote social inclusion
• Play a hands‑on role in responding to incidents, completing room checks and ensuring properties are maintained
• Maintain accurate service user records and files
• Perform regular security and fire safety checks

Qualifications and Experience

• Ability to hold everyday conversations in Welsh or willingness to learn
• Experience working in a client‑centred environment such as housing, care or similar (e.g. supporting individuals in reporting maintenance issues, making healthcare appointments, pursuing hobbies, securing training and employment)
• Knowledge of the support needs of vulnerable people
• Good verbal and written communication skills
• Hard‑working with a positive 'can do' attitude
• Basic IT skills with knowledge of Microsoft Word, Excel and Outlook
• Optional: Awareness of issues and support needs connected to homelessness, fire safety and security systems, specialist agencies including drug, alcohol and mental health services

EEO & Disability

North Wales Housing is committed to safeguarding and promoting the welfare of service users. Applicants must be willing to undergo an enhanced DBS disclosure by our organisation. Disability Confident – we offer an interview to any applicant who declares a disability and meets the minimum criteria for the role. In high‑volume recruitment situations, the overall number of interviews may be limited.

Our Team

We are a team of around 230 individuals. We are proud to be a Gold Standard Investors in People employer, committed to creating a supportive environment where staff feel valued and are supported to reach their potential.

Contract & Compensation

• Permanent contract – 24 hours per week (Friday and Saturday nights 9 pm to 9 am)
• £12.97 per hour + monthly night worker allowance of £38.22
• Minimum of 25 days annual leave plus bank holidays (pro‑rata)
• Benefits platform (savings on groceries, high‑street shopping, new tech, holidays, etc.)
• Further studies support and career development opportunities
• Employee health assistance and annual leave purchase scheme
• Enhanced maternity and paternity pay
• Generous contributory pension scheme