Housing Support Worker – Middlesbrough

Nacro; England; On-site; GBP 27,000; Full time

Job summary

A community support organization is looking for a Housing Support Worker in Middlesbrough. This role involves assessing the support needs of service users, collaborating with various authorities, and ensuring properties meet standards. Key skills include strong people engagement, excellent organizational abilities, and full driving license. The position offers a salary of £26,584 per annum and requires flexibility in working hours. A DBS check and driving license are essential for this role.

Qualifications

• Enhanced DBS check and prison clearance required.
• Full driving license and access to a car required.
• Ability to work professionally while balancing service user needs.

Responsibilities

• Assess individual support needs and create safety plans.
• Ensure properties meet the Decent Homes Standard and address maintenance issues.
• Work alongside probation services and housing authorities.

Skills

Strong interest in engaging with people

Ability to adapt communication styles

Excellent organisational skills

Competent ICT skills (Outlook, Word, Excel)

Job description

Housing Support Worker – Middlesbrough

Location: Middlesbrough
Covering: Teeside
Job Type: Fixed Term Until 26/2/2027
Salary: £26,584 Per Annum (Base salary £25,584 + £1,000 Unsociable Hours)
Working Hours: 40 hours per week (including 5 hours paid lunch break), shift patterns and flexibility will be discussed during the interview. The provision of the contract is between 08:00 and 22:00 Monday‑Friday and Saturday 09.00‑17:00 on a rolling rotational basis.
Enhanced DBS check and Prison Clearance required.
Full Driving license and access to car required.

This role has an “essential travel” requirement. Driving for work must have full business use insurance cover for the vehicle. Nacro does not reimburse any additional insurance premium costs, as these are already covered within the Inland Revenue mileage expense rate (currently 45p per mile).

Role Overview

As a Housing Support Worker, you’ll enjoy varied and rewarding days, making a real difference to both service users and the wider community, and gaining a real insight into the criminal justice system.

Key Responsibilities

• Support Service Users: Assess individual support needs, create safety plans, assist with housing applications, Housing Benefit claims, and rent payments.
• Property Management: Ensure properties meet the Decent Homes Standard, address maintenance issues, and offer guidance on housing‑related matters.
• Collaboration: Work alongside probation services, court staff, and housing authorities to achieve the best possible outcomes for service users.

Who Will Thrive in This Role?

• Resilient individuals who know how to maintain a healthy work‑life balance.
• Problem‑solvers who enjoy thinking creatively to overcome challenges.
• Emotionally intelligent people who understand and respond to human behaviour.
• Team players eager to collaborate and contribute positively.

Essential Skills & Qualities

• Strong interest in engaging with people, adapting communication styles, and making informed decisions.
• Ability to work professionally whilst balancing service user needs and Nacro’s wider mission.
• Excellent organisational skills, with the ability to manage multiple priorities.
• Competent ICT skills (Outlook, Word, Excel) – internal systems training provided.

Vetting Requirements

Due to working with adults in a custodial setting, this role is subject to an Enhanced DBS check against the adult workforce and prison clearance. Having a criminal record will not preclude your success in this role; any criminal record information will be subject to a fair and proportionate assessment. If you would like advice about applying for work with a criminal record, please contact our confidential Criminal Record Support Service on 0300 123 1999 or by email at [e-mail].

Visa Sponsorship

Please note that this role does not offer eligibility for visa sponsorship. For more information on UK working rights, please visit GOV.UK. Applicants must have the right to work in the UK.

At Nacro, we believe in the power of a diverse and inclusive team. We welcome applications from people of all backgrounds, including those with criminal records and first‑hand experience of the criminal justice system. All applications are assessed on merit.