Housing Support Worker

Nacro; Newport; On-site; GBP 27,000; Full time

Job summary

A leading housing support organization in Newport seeks a Housing Support Worker to assist individuals in the criminal justice system. You'll engage with service users, manage properties, and collaborate with authorities. Essential skills include people engagement, problem-solving, and communication. A full UK driving license and willingness to travel are mandatory. Flexible working options and generous holiday benefits are offered.

Benefits

25 days holiday + bank holidays

Occupational sick pay

Flexible working options

Qualifications

• Strong interest in engaging with people and adapting communication styles.
• Ability to balance service user needs with organizational mission.
• Excellent organizational skills for managing multiple priorities.
• Competent in ICT skills for internal systems.

Responsibilities

• Assess individual support needs and create safety plans.
• Ensure properties meet standards and address maintenance issues.
• Work alongside various services for optimal outcomes.

Skills

People engagement

Problem-solving

Emotional intelligence

Organizational skills

ICT competence

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Overview

Join Nacro’s CAS-2 team: Get an excellent grounding in the criminal justice system and the reward of helping people change their lives.

Due to significant service expansion, we are actively seeking more candidates for CAS-2 Housing Support Worker positions.

Location: Newport

Salary: £26,584 Per Annum (Base salary £25,584 + £1,000 Unsociable Hours)

Job Type: Full-Time, Permanent

Working Hours: 40 hours per week (including 5 hours paid lunch break). Shift patterns and flexibility will be discussed during the interview. The contract is between 08:00 and 22:00 Monday–Friday and 09:00–17:00 on Saturdays on a rolling rotational basis.

This role is part of the Community Accommodation with Support, Tier 2 (CAS-2) programme, directly commissioned by the Ministry of Justice and operating nationwide across England and Wales. The service provides accommodation and support for low/medium-risk people eligible for home detention curfew or bail, helping to keep people out of prison (when living in the community on licence is an option) and to support prison leavers to re-establish (crime-free) independent lives.

Role Overview

As a Housing Support Worker, you’ll enjoy varied and rewarding days, making a real difference to both service users and the wider community, and gaining a real insight into the criminal justice system.

Key Responsibilities

• Support Service Users: Assess individual support needs, create safety plans, assist with housing applications, Housing Benefit claims, and rent payments.
• Property Management: Ensure properties meet the Decent Homes Standard, address maintenance issues, and offer guidance on housing-related matters.
• Collaboration: Work alongside probation services, court staff, and housing authorities to achieve the best possible outcomes for service users.

Who Will Thrive in This Role?

• Resilient individuals who know how to maintain a healthy work-life balance.
• Problem-solvers who enjoy thinking creatively to overcome challenges.
• Emotionally intelligent people who understand and respond to human behaviour.
• Team players eager to collaborate and contribute positively.

Essential Skills & Qualities

• Strong interest in engaging with people, adapting communication styles, and making informed decisions.
• Ability to work professionally whilst balancing service user needs and Nacro’s wider mission.
• Excellent organisational skills, with the ability to manage multiple priorities.
• Competent ICT skills (Outlook, Word, Excel) – internal systems training provided.

Essential Requirements

• Full UK driving license
• Access to a vehicle and business car insurance (mileage reimbursed at 45p per mile).
• Willingness to travel for business purposes.
• Enhanced DBS check and Prison Clearance required.

Benefits

• 25 days holiday + bank holidays.
• Occupational sick pay exceeding statutory requirements.
• Flexible working options, including the ability to work from home between property visits and manage meetings with service users around personal constraints.

For the Nacro Candidate pack please click here, please click here.

For further information about the role, please click here.

Notes

We welcome applications from individuals with lived experience in the criminal justice system. A criminal record may not disqualify you from undertaking this role. Please note that this role does not offer eligibility for visa sponsorship. For more information on UK working rights, please visit GOV.UK Applicants must have the right to work in the UK.

Ready to Make a Difference? Apply now and take the next step in your career within criminal justice and housing support. Interviews are ongoing, and we are hiring for multiple roles.