Housing Support Officer - Fixed Term to 14.9.2026

We Manage Jobs(WMJobs); Warwick; On-site; GBP 25,000 - 35,000; Full time

Job summary

A housing management services provider is looking for a dedicated individual to enhance the support for vulnerable customers in Warwick. This full-time role involves working directly with customers in their homes to help them manage their tenancies and navigate challenges. Candidates should have experience in assessing needs and providing practical assistance. This position requires strong communication skills and a commitment to maintaining housing stability for individuals in need. The role is on a fixed-term contract until September 2026.

Qualifications

• Ability to assess individual needs and agree on support plans.
• Experience working with vulnerable populations.
• Strong communication skills for interacting with tenants.

Responsibilities

• Provide practical help to customers to sustain their tenancy.
• Work on site to identify and support vulnerable customers.
• Liaise with colleagues regarding rent payment and repairs.

Job description

This role is vital to our expanding housing management services in order to provide support, advice and practical help to our customers, with the aim of enabling them to establish or maintain accommodation, whilst gaining the necessary skills to sustain their tenancy and achieve greater independence.

What we are looking for

We are seeking candidates who can work on site with our customers, often in their homes, to assess their individual needs and agree support plans that offer practical help.

The post holder will have daily contact with those who are in need of substantial support, and will help our customers to practically manage and sustain their tenancy. This will mean regular working out on site to identify our vulnerable customers needs and help put support in place to help them, no matter the problem, thus helping those customers who have been identified as more vulnerable in sustaining their tenancy, by ensuring they understand their tenancy agreement, rights and obligations and providing appropriate support such as ordering repairs or liaising with colleagues in respect of rent payment.

This is a full time role working 37 hours per week, on a fixed term contract until September 2026

Overview of team

The role sits within the Landlord Operations team which is a multidisciplined team providing housing management duties, including responding to breaches of tenancy reports of anti-social behaviour and income recovery.

Please see further information on our advert on our website and on the Job Description and Person Specification

If you have any questions or wish to have an informal discussion, please contact

Name: Andy Nott

Job Title: Landlord Operations Manager

Email: [e-mail]

Closing Date: 2nd January 2026

Interviews: 22nd January 2026