Housing Services Officer

East Metro Housing; England; On-site; GBP 42,000 - 46,000; Full time

Job summary

A housing service agency is seeking a Housing Services Officer to manage and monitor tenancies, ensuring tenant support and property maintenance. The role requires effective communication with diverse stakeholders and experience in property management. Opportunities for professional development and generous leave entitlements are included. The position is fixed-term and full-time, based in Cannington, Victoria Park, Armadale.

Benefits

Professional development opportunities

Generous leave entitlements

Corporate health discounts

Qualifications

• Experience in property and tenancy management services.
• Ability to manage a diverse range of stakeholders.
• Strong understanding of the housing sector.

Responsibilities

• Manage and monitor Service Delivery tenancies.
• Ensure tenant support and property maintenance.
• Consult with stakeholders for customer service.

Skills

Customer service skills

Property management

Communication skills

Education

Relevant qualifications or equivalent experience

Job description

Location: Cannington, Victoria Park, Armadale

Directorate: Housing Services

Position number / Pool Ref number: DHW3825

Work Type: Fixed Term - Full Time, Permanent - Full Time

Closing Date: 2026-01-05 4:00 PM

Position title: Housing Services Officer

Salary: Level 3, $86,439 - $92,795 pa + Super - PSCSAA 2024

Come join the team at the new Department of Housing and Works.

The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities. We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation. Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.

Benefits

• Professional development, training, and on-the-job learning to advance your career
• Generous leave entitlements: 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year; access to cultural leave for Aboriginal and Torres Strait Islander people
• Corporate discounts with selected health insurance providers and access to wellness programs
• Opportunity to support our Reconciliation Action Plan (RAP), Disability Access and Inclusion Plan, Indigenous Network, Gender Equity Champions Group, and Youth Working Group

About The Role

This position has responsibility for the management and monitoring of a designated number of Service Delivery tenancies to ensure tenants are supported, payment of rent is sustained, and properties are cared for and maintained. The role is responsible for the provision of property and tenancy management services associated with the Department’s owned and leased properties. It ensures ongoing consultation and communication with a diverse group of stakeholders, including tenants' real estate agents, contractors, government agencies, local authorities and departmental staff, to deliver a customer‑focused service.

The position sits within the Service Delivery business area which manages approximately 39,000 tenancies across the state. Government Regional Officers Housing (GROH), community housing (rental housing managed by local government or non‑government not‑for‑profit organisations) and bond assistance (interest‑free loans to obtain accommodation in the private rental market) fall under the Service Delivery division, with close links to Aboriginal housing. The Department also has a strong focus on providing home ownership opportunities to public housing tenants.

How to Apply

Submit your application in MS Word or PDF format only:

• Comprehensive CV that shows your skills, experiences and key achievements, including the contact details of two referees (with one being your current or most recent supervisor).
• A one‑page written application addressing 2 and 3 Essential Work Related Requirements (Selection Criteria) as stated on the JDF.

Please ensure you apply before the closing deadline as we won’t accept late and incomplete applications.

Further Job-Related Information

To assist you in preparing your application, please refer to the Applicant Information Pack and Job Description Form. Additionally, the materials provide information on working in Western Australia, including guidance on applying for government sector jobs, industry insights, application tips, relocation resources, training opportunities and apprenticeships.

If you are unable to view or download these documents, please contact the Recruitment Team by email, mentioning the vacancy reference number DHW3825 for assistance.

Applicants should note that part‑time work arrangements are not viable for all roles. Front‑line positions have limited access to part‑time options due to client needs and operational demands. For specific queries, please contact the person listed in the advertisement.

We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people.

We are seeking to establish a recruitment pool to fill vacancies that may arise within the next twelve (12) months. Suitable applicants will be placed in the pool which may be used to fill full‑time, part‑time, permanent or fixed‑term vacancies with the possibility of further extension(s) and/or permanency. Please note that being placed in the pool does not guarantee your placement in a position.